Executive Director of Clinical Healthcare Operations

Who We Are

Enterprise Management Solutions, LLC (EMS) is a full-spectrum consulting and management firm specializing in back-office operations, financial infrastructure, and executive oversight for health and human services organizations. We provide strategic support to affiliated companies through contractual partnerships, optimizing operations and maintaining compliance across multiple industries including behavioral health, primary care, real estate, supportive housing, and food service.

Our goal is to relieve mission-driven companies of administrative burden by overseeing financial and operational systems that allow leadership teams to focus on quality care and innovation.

🌐 Website: https://enterprisemgmtinc.com/

What We’re Looking For

We are seeking a Full-Time Executive Director of Clinical Healthcare Operations to provide executive-level operational leadership and oversight for the Clinical Healthcare & Behavioral Health Portfolio. This role is ideal for an experienced healthcare operations leader with strong knowledge of behavioral health operations, compliance readiness, staffing coordination, documentation accountability, billing readiness, workflow management, performance reporting, and multi-program leadership.

What You’ll Do

Oversee day-to-day operational execution across assigned healthcare and behavioral health programs

Ensure operational consistency, workflow accountability, and service delivery standards across all assigned entities

Implement operational directives issued by enterprise leadership and the Chief Operating Officer

Coordinate communication between program leadership, administrative teams, compliance personnel, billing departments, and executive leadership

Monitor operational workflows and implement process improvements to strengthen efficiency, accountability, and performance

Supervise assigned program leaders, operational managers, supervisors, coordinators, and administrative staff

Monitor staffing plans, operational coverage, scheduling coordination, and workforce accountability

Support recruitment, onboarding coordination, staff development, and leadership coaching initiatives

Address operational performance concerns and support corrective action planning when necessary

Coordinate operational support systems for outpatient mental health, psychiatric rehabilitation, Behavioral Health Home, primary care, pharmacy, and laboratory operations

Monitor scheduling workflows, intake coordination, referrals, patient access, follow-up procedures, and continuity of care processes

Support coordination between clinical leadership and operational teams to ensure effective service delivery

Support regulatory readiness efforts for audits, inspections, accreditation reviews, licensing reviews, and payer evaluations

Monitor documentation accountability, staff training compliance, credentialing coordination, and operational controls

Assist with corrective action plans, compliance initiatives, and operational readiness activities

Monitor workflows affecting billing readiness, documentation completion,authorizations, eligibility verification, and service reporting

Coordinate with billing, credentialing, and administrative support teams regarding operational barriers affecting reimbursement

Track operational issues contributing to delayed documentation, billing deficiencies, or revenue-cycle concerns

Monitor operational performance indicators including staffing efficiency, productivity, census, utilization, and workflow performance

Support budget planning, operational forecasting, staffing coordination, and service line performance reviews

Prepare operational reports, workflow updates, performance summaries, and executive reporting materials

Assist with operational planning for new healthcare and behavioral health programs, service lines, and expansion initiatives

Support stabilization and restructuring efforts for underperforming or developing programs

Provide regular operational updates to the Chief Operating Officer regarding staffing, compliance concerns, operational risks, program performance, service delivery issues, and organizational needs

Facilitate meetings with program leaders, operational teams, compliance personnel, billing support, and administrative staff

Coordinate with HR, finance, compliance, IT, administration, billing, credentialing, and property management teams regarding operational priorities

Monitor operational risks involving staffing, compliance, billing readiness, documentation accountability, patient access, licensure, audits, financial controls, and service delivery

Escalate urgent operational, financial, compliance, staffing, or patient safety concerns to executive leadership immediately

Support crisis response coordination, continuity planning, and operational recovery efforts during staffing shortages, inspections, service disruptions, or emergency situations

Work Schedule

Monday through Friday, 8:00 AM – 5:00 PM 40 hours per week. Scheduling needs may vary based on business demands, audits, inspections, staffing concerns, program deadlines, urgent compliance matters, patient care issues, and service delivery requirements. Evening, weekend, or emergency operational availability may be required as necessary.

Travel Requirements

Approximately 50% travel required

Company vehicle provided

No additional travel compensation provided

Education, Certifications, & Qualifications

Master’s degree required in Healthcare Administration, Business Administration, Public Health, Social Work, Counseling, Psychology, Human Services Administration, Behavioral Health Administration, Nursing Administration, or a closely related field

Valid driver’s license required

Proven leadership experience in healthcare, behavioral health, human services, outpatient clinical operations, psychiatric rehabilitation, primary care operations, or a related regulated service environment

Demonstrated experience managing program operations, staff accountability, documentation standards, compliance workflows, audits, performance expectations, and service delivery systems

Strong understanding of healthcare operations, documentation readiness, regulatory expectations, credentialing coordination, billing readiness, staffing models, internal reporting, and performance monitoring

Proven ability to lead multiple programs, departments, or locations while maintaining compliance, quality, accountability, and operational discipline

Strong written and verbal communication skills

Strong organizational, problem-solving, leadership, and follow-through skills

Ability to manage confidential information with professionalism and discretion

Ability to work independently while remaining aligned with C-suite direction

Ability to manage competing priorities, urgent deadlines, and complex operational issues

Strong ability to build systems, standardize workflows, and improve accountability

Minimum of 5 years of progressive healthcare, behavioral health, human services, or clinical operations experience strongly preferred

Minimum of 3 years of supervisory, management, or program leadership experience strongly preferred

Experience working with outpatient behavioral health, OMHC, PRP, Behavioral Health Home, primary care, pharmacy, laboratory, or integrated healthcare programs preferred

Experience with CARF, Joint Commission, state licensing, Medicaid, Medicare, payer audits, or similar regulatory/accreditation environments preferred

Experience with EHR systems, billing workflows, credentialing systems, authorization tracking, and documentation audits preferred

Experience managing multi-site or multi-entity operations preferred

Experience creating operational policies, workflows, reports, dashboards, and corrective action plans preferred

Any applicable professional healthcare, behavioral health, or administrative licensure must be maintained in good standing if required for the individual’s professional background or assigned operational responsibilities

Must maintain compliance with all organizational, regulatory, credentialing, and training requirements applicable to assigned programs and operational oversight responsibilities

Working Conditions

Work may occur in administrative offices, healthcare program sites, outpatient clinics, and other assigned locations

Must be able to work in a fast-paced, regulated healthcare environment

Must be able to manage urgent issues, competing priorities, and sensitive information

May require occasional evening, weekend, or urgent availability depending on operational needs

Must be able to travel between assigned locations as required

Must maintain professionalism when interacting with staff, clients, patients, families, regulators, vendors, payers, and executive leadership

Physical Demands

Ability to travel between program sites, administrative offices, partner locations, meetings, inspections, and other business-related locations as required

Ability to manage urgent issues, competing priorities, and operational deadlines in a fast-paced healthcare environment

Ability to maintain professionalism when interacting with staff, clients, patients, families, regulators, vendors, payers, and executive leadership

Ability to review reports, documentation, audits, schedules, operational records, and compliance-related materials

Ability to work occasional evening, weekend, or urgent operational hours depending on operational needs

Why Work With American Homestays

Competitive hourly compensation

Stable full-time W-2 employment

Executive-level leadership opportunity within a growing organization

Opportunity to oversee multiple healthcare and behavioral health programs

Mission-driven operational environment supporting health and human services organizations

Collaborative leadership culture with opportunities to strengthen systems, workflows, and organizational performance

How to Apply

Qualified candidates are invited to submit their resume and qualifications for consideration.

📞 HR: (443) 478-4304 ext. 10

📧 Email: [email protected]

🌐 Website: https://enterprisemgmtinc.com/

Selection Process

Applications are reviewed on a rolling basis. Qualified candidates may be contacted for interviews and further evaluation.

Disclaimers

The statements in this job description outline the core duties and expectations of the role but are not all-inclusive. Responsibilities may evolve to meet operational needs. Any updates or changes will be communicated accordingly.