Executive Director, Fulfillment Operations- Americas

Our Story

Launched in 2015, Sol de Janeiro is a globally recognized, award-winning beauty brand, drawing inspiration from Brazil’s beauty rituals, warmth, and spirit. Sol de Janeiro delivers a sensory experience beloved by multi-generational consumers worldwide, with clinically proven results, transformative textures, and transportive fragrances.

Headquartered in New York and launched as a digitally native brand, we have expanded globally with teams in Paris, London, and Germany. Our commitment to excellence has earned high-profile honors, including being named one of TIME100’s 2024 Most Influential Companies, Fast Company’s 2024 World's Most Innovative Companies, and WWD Beauty Inc’s Power Brands of 2024, underscoring its leadership in the beauty industry and outstanding workplace. These accolades highlight our dedication to being a leading brand in the beauty industry and an exceptional workplace.

What You’ll Do

The Executive Director, Fulfillment Operations – Americas will be the Regional Supply Chain Leader for the Americas Region. This role will be responsible for all distribution, warehousing, Sales Operations & Channel partner relations within the region. The incumbent will sit on the Global Operations & Logistics Leadership Team.

The position will report to the Senior Vice President, Global Operations and Logistics.

What You’ll Be Working On

• Responsible for all channels in SDJ’s largest region (wholesale, D2C, Travel Retail & Amazon)

• Responsible for overseeing and optimizing all logistics and warehouse-related activities regionally in partnership with functional and country based direct reports

• Develop and maintain positive relationships with customers and channel partners

• Manage customer-facing activities including order management, Sales Operations, channel partner, Amazon, wholesaler and distributor relations

• Set overall regional 3PL strategy aligned to the Global Strategy

• Develop and implement specific short- and long-term plans and programs to support the operational goals and the brands annual growth & budget plans

• Collaborate with internal and external partners including the L’Occitane Group to define our processes to support the business growth

• Support opening of new retailers in various countries by leading operational setup

• Create and implement a customer focused logistics operation that promotes a positive customer experience and delivers business efficiencies in line with profit, revenue and cost savings goals

• Develop, present and execute short term and long-term strategy to optimize warehousing and logistics operations through an understanding of best practices

• Create and lead monthly Regional operations performance review and approval meetings that set monthly, quarterly and annual KPI objectives and performance standards

• Collaborate with audit and finance to ensure all logistics and operational processes are created and implemented with respect to compliance. Including:

• 3PL Invoice Audit

• Inventory Controls & Cycle Counting

• Separation of Duties

• Develop and update the regional roadmap, consistent with the global roadmap, for warehousing and fulfillment strategy to ensure organizational alignment and empowerment to execute the strategy

• Develop and implement anticipatory strategies over warehousing and distribution by utilizing and building upon internal capabilities, as well as establishing and managing strategic relationships with 3PL partners

• Maintain a current knowledge of best practices, while constantly seeking out new work processes, systems, and measurement and analysis tools that could be applied to the

• Create and manage Regional budget with respects to responsibility

• Develop and implement continuous improvement plans

Must Haves

• Undergraduate degree required and graduate degree preferred with focus in Supply Chain, Engineering, Enterprise Planning, or related field.

• 10-15 years of experience in Supply Chain management, Logistics, Operations or related fields preferred.

• Demonstrated leadership with proven organizational development and planning expertise necessary to lead teams through continual changes while demonstrating high levels of engagement.

• Experience in influencing multiple teams and groups across various geographies.

• Experience working in a multi-national and -cultural environment preferred.

• Strong understanding of end-to-end supply chain interactions and interdependencies and warehousing in terms of set-up, capacity planning and optimization.

• Hands on work experience with and knowledge of logistics management, warehousing, fulfillment, inventory, planning, supply chain, order management and MRP tools / system.

• Experience in leadership roles with responsibility for multiple operational functions, systems, and analytics platforms

• Demonstrated ability to build relationships that help achieve results and influence employees/managers at every level of the organization.

• Leading and managing multiple projects

• Strong business process analysis capability

• Strong knowledge of IT systems & tools and their implications for business processes (Oracle and SAP preferred)

• High influencing and persuasion to drive collaboration across multiple stakeholders

• Change management and transformational leadership

#LI-Hybrid

Salary Range
$180,000—$225,000 USD

Why Sol de Janeiro?

• Competitive salary and bonus program for full-time team members

• Flexible hybrid work environment with opportunities for collaboration and growth

• Inclusive culture that values diverse perspectives and celebrates individuality

• The chance to be part of a fast-growing, award-winning global beauty brand

The information contained herein is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee, as these may change or new ones may be assigned at any time.

Sol de Janeiro is committed to diversity and inclusion in the workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People Experience Team at [email protected].

https://soldejaneiro.com/pages/privacy-policy-sol-de-janeiro