Executive-Digital Operations Experience

The Minor Food is one of Asia's largest casual dining and quick-service restaurant companies. We are aggressively accelerating the business growth in both domestic and global market.

Our number of restaurants exceeding 1,600 in 21 countries under The Pizza Company, Swensen's, Sizzler, Dairy Queen, Burger King, Basil Thai Kitchen, The Coffee Club, Ribs and Rumps, Riverside, Penang Street, and Poulet. We are a diverse group of down-to-earth, straightforward and very result-oriented people with a vision.

To be a Global Operator of Multiple Food Brands with the Objective of Providing 100% Satisfaction to All Stakeholders. We also share an inspiring organization culture.

Driving to Unlock the Impossibilities. This culture is the foundation in everything we do here.

If you are a highly motivated, extremely organized business executive with a successful track record in driving sales, and are looking for an opportunity to play a key role for an exciting company that will reward you for your dedication, then Minor Food is right for you

Job Purpose:

As an Executive-Digital Operation Experience, you will collaborate with teams to address Digital platform issues and support brand campaigns. Manage cases, handle meetings, and prepare reports for all brands' sales performance and ad-hoc tasks.

Main Duties:

• Collaborate with the Call Center team and all marketing agencies associated with the brands to address issues on the Digital platform.

• Provide support to brands for both website and application-related issues and campaigns.

• Manage and follow up on cases with the relevant parties, both internal and external teams, to resolve issues within the Service Level Agreement.

• Coordinate with brands and internal teams for the successful launch of campaigns on Digital channels (Web and applications).

• Take meeting minutes and summarize important information to be sent to the relevant team.

• Handle privacy-sensitive emails to collect data for information and coordinate with the related team for completion.

• Prepare and summarize monthly case reports or as assigned and present them to all brands.

• Prepare weekly and monthly sales performance reports for all brands.

• Perform other ad-hoc tasks as assigned.

• Bachelor’s degree in Computer Science, Information Technology, or Business Administration.

• New graduates are welcome.

• Strong troubleshooting logic and skills.

• Excellent communication skills, service-oriented mindset, and high sense of responsibility.

• Ability to work effectively both independently and in a team.

• Demonstrates a strong Passion for Growth by actively seeking learning opportunities, embracing challenges, and driving both personal and organizational development.

• Proficient in English and computer literacy.

• Flexibility in working hours.