Executive Customer Success Retailer

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

 

About the job

 

NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.

 

You’ll be working within the Analytics & Insights team, responsible for delighting FMCG & T&D clients around Egypt, Jordan & Lebanon through delivering retail measurement insights and analysis for Retailer clients.

 

Responsibilities

• Service Management:

- Ensure the delivery of value analysis in a timely manner, aligned with strategic business priorities defined in the Account Plan with the client in in Egypt, Jordan & Lebanon

- Support the generation of thought leadership materials.

- Support account team building materials to new conversations with prospect clients

-Providing performance overview analysis and business issue analysis to Retailer clients especially in Egypt, Jordan & Lebanon.

-Developing deep knowledge of NielsenIQ RMS solutions and delivering value for clients

- Working closely with all teams to transform customer experience

 

• Efficiency / standardization / transformation:

- Make use of NIQ Discover/ Newron platform in presentations and ensure the incorporation of guided analytics as a fundamental part of analytics promoting self-service in clients.

- Mapping of all deliverables committed to with the customer

- Achieving transparency in responses, commitments and constant communication (used as a negotiation and service management tool)

- Fulfilment of the service model agreed with the client (service mix).

 

• Promote self service to customers

- Promote the use and application of NIQ Service Suite & NIQ Discover (data pull, reporting, business issues that can be solved by guided analytics)

- Promote the use of NIQ Tools and systems for quality issues, special customer requirements and information available in knowledge NielsenIQ

- Plan trainings with clients to ensure the above-mentioned points

 

• Self-development:

- Comply with the internal training and certification process defined by the company (onboarding and NielsenIQ academy).

- Incorporation of the service code and golden rules in the day-to-day business.

• Experience from 1 to 3 years preferably with background in Statistics
• Fast learner, curious and interested in exploring data
• Numeric and logical thinking.
• Excellent analytical skills
• Good communication and presentation skills
• An ability to work independently and in a team
• Fluent in spoken and written Arabic, English. French is a plus.
• Competent in Microsoft Office (Excel, PowerPoint, Word, etc)

 

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion