Executive, Customer Services
AbbVie
Posted: February 19, 2026
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Quick Summary
AbbVie's Executive, Customer Services role involves providing exceptional customer service and support to our customers, managing customer relationships, and ensuring seamless communication across multiple channels. The ideal candidate will have excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and handle high-pressure situations. This is a senior role that requires strong problem-solving skills and the ability to work independently.
Required Skills
Job Description
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.
Responsible for credit and accrual rebate process, in line with commercial agreements for pharma markets in Cluster North LATAM countries.
• Carry out the monthly settlement of the rebate notes of the Cluster North, ensuring that the conditions stablished in commercial agreements with clients are met, ensuring the documentation of the supports and management of the required approvals in accordance with current policies.
• Track of the generation of notes, ensuring their monitoring and control to keep contractual commitments with customers up to date.
• Perform analysis of the generation of notes by portfolio and customer, to generate value-added information for the Commercial team and the Financial team 
• Strong relations with key stakeholders: Commercial, Contracting & Tendering, Pricing, to assure optimal results in Rebates and Pricing process. 
• Generate the provision of credit notes according to an estimate based on the analysis of the different variables that compose it, seeking high precision to reduce the impact on sales. 
• Responsible to understand and comply with all company policies and procedures related to Rebates processes. 
• Lead assigned personnel to support the rebates process, and as a process expert, provide appropriate guidance, monitor, delegate, and manage resources to ensure maximum efficiency for the successful completion of this process.
Bachelor’s degree in business administration, finance-related discipline or sufficient experience and/or background to equate to the degree.
• Three (3) years’ experience coordinating/ handling rebates or financial related activities.
• - Customer, service and result-oriented, adaptability, agile, fast learner, autonomy, initiative, integrity
• - Effective written and verbal communication, ability to present analysis and recommendations with
• clarity and professionalism
• - Ability to think analytically
• - Maintain effective working relationships
• - Office software knowledge
• - SAP or other ERP systems knowledge strongly preferred
• - Pharmaceutical industry background preferred
• - PowerBI knowledge preferred
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. 
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html