Executive Concierge - Corporate Stays

Executive Concierge

Department: Guest Services
Type: Freelance – Full Time (48 hours per week)
Shifts: Rotating schedules between Monday and Sunday
Location: PH Arcadia – CorporateStays
Río Mar Street
Costa del Este
Panama City, Panama

About Us

For over 15 years, Corporate Stays has been a trusted leader in providing exceptional temporary housing solutions in Canada and Panama. We specialize in premium, fully furnished residences tailored to the needs of professionals, families, and individuals in transition.

Our team offers a personalized approach, working closely with each client to find the ideal property in terms of size, location, amenities, and budget.

Each Corporate Stays property is thoughtfully designed by our sister company, Casa Suarez, and furnished to five-star standards, providing the comfort and convenience of a true home. With a network of over 10,000 apartments in hundreds of cities, we accommodate a wide range of needs, from business travel and employee relocations to insurance claims and long-term stays.

Globally, our team of more than 60 passionate corporate housing specialists carefully selects and manages each property to ensure guests enjoy the best possible experience. As a full-service corporate housing provider, CorporateStays.com offers complimentary concierge services and worldwide guest support.

Job Description

We are looking for a dynamic and service-oriented Executive Concierge to join our Guest Services team in Panama.

This is a fully on-site role based at PH Arcadia. The Executive Concierge will assist guests throughout their entire reservation and stay experience by responding to inquiries via email, phone, and internal platforms, while also welcoming guests in person at the property and ensuring their stay is seamless and enjoyable.

The ideal candidate is passionate about hospitality, enjoys working with people, and is proactive in anticipating guest needs.

Responsibilities

Guest Communication & Support

Respond promptly and professionally to guest inquiries via phone, email, chat, and ticket systems using tools such as Aircall, Guesty, and HubSpot.

Provide clear information about reservations, services, and property details.

Address guest questions, concerns, or requests in a timely and effective manner.

On-Site Guest Experience

Welcome guests in person at the property and assist with check-ins and orientations.

Provide support throughout the guest’s stay, ensuring they feel comfortable and well assisted.

Help coordinate guest requests and communicate with the appropriate teams when needed.

Booking Cycle Support

Guide guests through the full reservation process and assist them with booking inquiries.

Understand guest needs and recommend the most suitable accommodation options.

Concierge & Guest Experience

Share local recommendations and useful information to enhance the guest’s stay.

Assist guests with additional services or special requests when possible.

Anticipate guest needs and proactively offer solutions to improve their experience.

Performance & Collaboration

Work closely with internal teams to ensure smooth operations and excellent service.

Maintain accurate records and communication through company tools such as CRM, HubSpot, and Basecamp.

Contribute to achieving KPIs related to guest satisfaction and service quality.

Requirements

Experience in hospitality, customer service, corporate housing, or concierge roles.

Must be available to work on-site at PH Arcadia in Panama City.

Strong communication skills and a guest-focused mindset.

Proficiency in Google Workspace, HubSpot, CRM systems, and online communication tools.

Excellent organizational and problem-solving abilities.

Ability to work rotating schedules, including weekends.

Advanced English is a strong asset.

What We’re Looking For

At Corporate Stays, we value personality, attitude, and service mindset as much as experience. We are looking for someone who is passionate about hospitality, enjoys creating memorable guest experiences, and thrives in a dynamic environment.

If you believe you can deliver exceptional service and make guests feel at home, we would love to hear from you.