Executive Communications Lead

About Faire

Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.

By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this role

As the Executive Comms Lead, you will own the communication channels and activity regarding how employees engage with Faire as a business. You will serve as a high-level drafting partner for written communications and sensitive internal comms for the Core executive team. Your primary goal is to proactively identify opportunities to improve the resonance of our corporate story and build deep confidence in our executive leadership.

What you’ll do

• Business Narrative Strategy: Develop and drive the strategy for communicating our vision, priorities, and performance by synthesizing inputs from across the business into a compelling story.

• Executive Drafting: Act as a first-thought drafting partner for the C-suite on strategy docs, internal memos, and customer narrative work, ensuring a consistent and authentic leadership voice.

• Communication Cascades: Serve as the DRI for how information flows from leadership to employees, building toolkits that allow managers to "own" the story at the right altitude for every layer of the organization.

• Performance & Strategy Storytelling: Lead the internal narrative for major company milestones and recurring business cycles, ensuring employees understand our progress, goals, and how we are winning in the market.

• Sensitive Announcements: Lead internal communications for high-stakes moments such as business partnerships, M&A, major product launches, and leadership changes.

• Event Narrative: Shape the narrative for flagship company events, leveraging metrics, customer spotlights, and launch recaps to demonstrate business momentum.

• Crisis & Reputation: Lead internal response for sensitive issues, coordinating closely with External Communications to ensure narrative alignment and maintain employee trust.

Qualifications

• Executive Partnering: Proven experience as a strategic drafting partner for C-suite executives, with a mastery of ghostwriting for diverse voices and leadership styles.

• Empathy & Employee Insight: A deep understanding of employee sentiment and the ability to anticipate how business shifts will land across different teams and regions.

• Business Literacy: Comfortable with business metrics and strategy; able to explain the "why" behind business decisions to a general audience.

• Range & Altitude: Demonstrated ability to shift writing styles between rigorous business strategy and empathetic, culture-focused communication.

• High-Stakes Discretion: Experience working on sensitive projects while maintaining the operational pace of the business.

• Cross-Functional Influence: Ability to proactively embed with Product, Marketing, Sales and Finance leads to pull the story out of the business before it becomes an announcement.

Salary Range

San Francisco: the pay range for this role is $193,500 to $266,000 per year.

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.

Hybrid Faire employees currently go into the office 3 days per week on Tuesdays, Thursdays, and a third flex day of their choosing (Monday, Wednesday, or Friday). Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting.

Why you’ll love working at Faire

• We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is taking part in the founding process.

• We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners.

• We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.

• We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.

Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about Faire and our customers, you can read more on our blog.

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.

Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs. To request reasonable accommodation, please fill out our Accommodation Request Form (https://bit.ly/faire-form)

Privacy

For information about the type of personal data Faire collects from applicants, as well as your choices regarding the data collected about you, please visit Faire’s Privacy Notice (https://www.faire.com/privacy)