Executive - Client Success and Ad Operations

As a part of the Client Success & Ad Operations team, you will manage end-to-end management of digital campaigns for major advertisers on Jiotstar, overseeing media planning, trafficking, setup and QA. Key responsibilities include tracking, analyzing, and reporting campaign performance, acting as a client interface for technical matters, and optimizing workflows for efficiency. The role involves collaboration with cross-functional teams and clients to ensure seamless execution, strong campaign performance and an enhanced advertiser experience, while driving operational efficiency and testing innovative ad formats and third-party technologies for improved targeting and measurement. In addition to success on client campaigns, you will also work to drive broader positive outcomes for JioHotstar in the competitive digital advertising landscape.

Key Responsibilities:
• Manage the complete lifecycle of digital ad campaigns, including trafficking, setup, QA, optimization and reporting, ensuring accurate and timely execution to meet client objectives.
• Track, analyze and report on campaign performance metrics; implement optimization strategies to improve delivery results and enhance campaign effectiveness.
• Act as the primary technical point of contact for clients and resolve campaign-related queries to ensure successful campaign outcomes.
• Collaborate with internal teams, including Sales, PRS, AdTech and Analytics, to resolve any campaign delivery issues to ensure timely and accurate campaign execution.
• Drive process improvements and workflow efficiencies across ad operations.
• Support the adoption and testing of new innovative ad formats and third-party technologies to enhance targeting and measurement.

Skills & Attributes for Success:
• Proven expertise in Ad Ops, with experience managing and setting up campaigns for Video and Display ad units.
• Analytical mindset with the ability to translate data into actionable insights and client-ready narratives.
• Strong stakeholder management, communication and problem-solving skills.
• Self-starter with the ability to manage multiple campaigns and priorities in a fast-paced environment.

Preferred Education & Experience:
• Bachelor’s degree in Marketing, Advertising or a related field.
• Proven experience in digital advertising Ad Operations and familiarity with ad-serving platforms and third-party tracking solutions.
• Strong analytical, organizational and problem-solving skills.
• Strong communication and interpersonal skills.

The Client Success & Ad Operations team at Jiotstar serves as a dynamic force specializing in orchestrating end-to-end campaign setups for brands. Our approach is founded on delivering comprehensive and effective strategies to meet and exceed client Key Performance Indicators (KPIs). Beginning with the initial ideation phase and extending through execution and analysis, we take charge of every aspect of campaign delivery and reporting. Central to our success is the cultivation of seamless partnerships, wherein we actively engage with both internal teams and external stakeholders, fostering close collaboration to create a unified and impactful advertising strategy. Our emphasis on collaboration and impact ensures that each campaign is not only executed flawlessly but also contributes significantly to the broader goals and success of our clients in the ever-evolving digital advertising landscape