Executive Assistant to Chief Revenue Officer

About PayJoy

PayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

We are seeking a highly capable, proactive, and polished Executive Assistant to serve as a trusted partner to PayJoy's Chief Revenue Officer. This role is designed for someone who thrives in a fast-paced, high-growth environment and brings exceptional judgment, organization, and discretion.

This is more than a traditional administrative role. The ideal candidate will help maximize executive effectiveness by managing complex logistics, protecting focus, anticipating needs, and ensuring strong follow-through across a global go-to-market organization spanning 10+ markets and multiple time zones.

The right person is highly resourceful, calm under pressure, detail-oriented, and able to operate independently with a strong sense of ownership.

Responsibilities:
• Provide direct, high-level support to the Chief Revenue Officer, including complex calendar management, travel planning across multiple time zones and geographies, expense management, and meeting coordination.
Manage the day-to-day operating rhythm for the CRO, including meeting preparation, agenda coordination, briefing materials, action tracking, and follow-up.

• Act as a strategic partner by anticipating executive needs, prioritizing tasks, and ensuring seamless daily operations.

• Exercise strong judgment to determine what requires the CRO's attention, what can be delegated, and when to escalate or shield from noise.

• Proactively identify and resolve operational friction points before they impact executive productivity.

• Prepare, edit, and refine executive-level presentations, reports, talking points, and internal/external communications with a high bar for clarity, polish, and accuracy.

• Serve as a liaison between CRO and internal/external stakeholders, maintaining strong relationships and clear communication.

• Manage sensitive and confidential information with the utmost discretion.

• Provide occasional support on work-adjacent personal logistics that enable executive effectiveness during demanding travel periods or business-critical moments.

• Coordinate cross-functional initiatives and follow up on key action items to ensure timely execution.

• Build and continuously improve systems, processes, and workflows that increase productivity, responsiveness, and organizational leverage.

Requirements:
• Bachelor’s degree or equivalent experience.

• 6+ years of experience supporting senior executives, including at least some experience supporting C-level leaders, preferably in a startup or fast-paced environment.

• Fluency in English and Spanish required, with strong written and verbal communication skills.

• Exceptional judgment and the ability to make smart decisions independently in ambiguous or fast-moving situations.

• Strong presentation and written communication skills, including the ability to create and refine executive-ready materials (e.g., slides, reports, briefing notes, emails).

• Excellent organizational and time management skills, with the ability to manage multiple priorities simultaneously.

• High level of discretion, integrity, and professionalism.

• Proficiency in productivity tools (Google Workspace, Microsoft Office, Slack, etc.).

Preferred skills:
• Experience in scaling organizations or startup environments.

• Strong problem-solving mindset with a proactive and resourceful approach.

• Ability to work independently with minimal supervision.

• Experience supporting investor relations or board-level communications.

• Comfort handling occasional work-adjacent personal logistics that support executive effectiveness in demanding periods.

• Experience coordinating complex international travel and scheduling across multiple time zones.

What we're looking for:
• A calm, highly organized operator who creates order in fast-moving environments.

• Someone with strong judgment who knows how to prioritize, when to escalate, and how to represent leadership effectively.

• A polished communicator who can produce high-quality written materials and interact confidently with senior stakeholders.

• A proactive, resourceful partner who solves problems before they become distractions.

• A trusted professional who combines discretion, responsiveness, and a genuine service mindset with high standards.

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening