Executive Assistant

Fairness feels good 

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first. 

Behind our impact is an organisation powered by strong leadership and we’re looking for an Executive Assistant who thrives on creating order, anticipating needs, and enabling senior executives to do their best work.

We now have an exciting opportunity for a highly capable Executive Assistant to primarily support our Chief Customer Officer (CCO) and at times, one other Executive.

As a trusted partner to the CCO, you will operate with autonomy, confidentiality, and exceptional judgement. Your mission? To ensure their time, focus and priorities are optimised so they can focus on leading strategic initiatives that improve experiences for our people, members and consumers.

You’ll be the glue that keeps everything running smoothly: anticipating needs before they arise, streamlining complex workflows, and creating seamless interactions across teams, leaders, and external stakeholders.

This role is more than administration, it’s a strategic enabler of executive effectiveness.

About you

You’re a confident and trusted Executive Assistant who thrives on being two steps ahead. You bring:

• Extensive experience supporting C‑suite executives
• Exceptional written and verbal communication
• Strong planning, prioritisation and multitasking skills
• Ability to work autonomously, make sound judgements and act with complete discretion
• A proactive, solution-focused approach with a natural bias for action
• Strong relationship-building skills across the organisation and beyond
• Team‑first mindset, happy to collaborate and support fellow Executive Assistants
• High attention to detail, flexibility and the ability to quickly pick up new concepts
• Advanced Microsoft Office capability (Word, PowerPoint, Excel, Outlook)
• A calm, confident presence in a fast-paced, constantly evolving environment

What's on offer

• BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements. 
• Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards. 
• Employer of Choice Public Sector and NFP – Australian HR Awards 2023 
• Bronze AWEI Accreditation 2024 – Recognised for LGBTQ+ workplace inclusion. 
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity. 
• Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing. 
• Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas. 
• Financial benefits – Not-for-profit salary packaging to boost take-home pay. 
• Locations – A team of over 1,500 dedicated professionals based in modern Melbourne and Sydney CBD offices. 

To apply

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply—even if you don’t meet every single criterion. 

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected]. 

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.