Executive Assistant (NYC)

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.

Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner’s mindset, and stronger together—shape how we work and grow as a team.

About the Role

We’re looking for a proactive and highly organized Executive Assistant to support our Chief Revenue Officer (CRO). This is a fast-paced, high-impact role where you’ll manage complex calendars, coordinate travel, plan events, act as a liaison for internal teams, and provide personal assistance as needed.

We need a sharp, dependable partner who can anticipate needs, maintain alignment on what matters most, and ensure information flows seamlessly across the organization.

In this role, you will…

• Manage complex calendars, prioritize meetings across competing requests, and keep schedules running smoothly

• Handle travel and event logistics end-to-end, including last-minute changes and plans

• Act as a central point of contact, keeping communication moving and organized

• Support preparation for meetings, take notes, and track follow-ups and action items

• Support personal logistics and requests

• Help support team culture through onboarding, events, and day-to-day coordination

• Track and manage team budgets and financial reporting

Why Join Us

• High Impact: Work directly with our CRO and be the first Executive Assistant based in NYC

• Fast-Paced Environment: Thrive in a dynamic, startup setting where priorities shift quickly

You’d be a good fit if you…

• Have 2+ years of Executive Assistant experience supporting C-level leaders or founders (ideally in a fast paced start-up environment)

• Excel at managing complex calendars, travel, and competing priorities with precision

• Are proactive, resourceful, and solutions-oriented, always thinking two steps ahead

• Communicate effectively, concise when needed, detailed when necessary

• Thrive in a fast-moving, high-growth environment where flexibility is essential

• Handle confidential information with discretion and professionalism

• Anticipating needs before they arise

• Has a “no job is too small” attitude and takes on challenges with enthusiasm

Benefits:

• Medical, dental, and vision benefits

• Take what you need vacation policy

• Daily lunches, dinners and snacks in the office to keep you at your best