Executive, Account Management (1 year contract with possible extension)

We are seeking a full-time Executive, Account Management who thoroughly understands the local Tourism Industry. AM will play a key role in sustaining our relationships with Partners, while ensuring Partners' product quality on KKday. Therefore, AM should have excellent customer service skill and communication skills.

Success in this position requires a strong results-oriented management with excellent follow-through and attention to detail; strong and persuasive communication skills; solid technology skills; and a flexible, entrepreneurial orientation. The ideal candidate must thrive in a challenging and fast-paced environment where prioritizing and multi-tasking are the norm.

Scope of work:

Manage products onboarding 

Manage accounts - own, develop and manage accounts in assigned destinations. Ensure that their products (content, rates and availability) are consistently optimized and competitive to maximize customer conversion

Monitor the inventory and estimate the expected purchase quantity based on past sales records.

Develop and sustain strong partner relationships by providing relevant data insights and superior consulting services to partners (revenue management advice, marketing opportunities with KKday)

Have thorough market intelligence: Understand the industry and its developments - very good knowledge of market trends, customer booking trends, partners’ rate structure and pros and cons of competitors’ model

Review bad COGS products weekly and request to BD to deal with suppliers

Optimize use of process and systems - Be familiar with full spectrum of business tools and ensure the team to use of the systems

Other reasonable duties, as assigned

Qualification required:   

Fresh graduates are welcome to apply

Strong background in Tourism or E-commerce (>1 years), 

Fluent English and Chinese  

Exceptional client service skills and enjoy working with people

Data-driven, superior attention to detail

Ability to work under pressure

High energy, positive, professional attitude; take pride in work product

Excellent written and verbal communication skills 

Strong time management skills and ability to manage concurrent tasks efficiently

Have great teamwork skills, as well as individual initiative

Strong computer skills to include: Microsoft Office and experience in using OTA extranet (preferred)