Evening Front Desk Administrator – Rock Hill & Columbia

Evening Front Desk Administrator – Rock Hill & Columbia

Trusted Results Therapy Group is seeking a friendly, professional, and highly organized Front Desk Administrator to support evening operations at our Rock Hill office, with periodic Saturday coverage at our Columbia location. The ideal candidate will be the first point of contact for clients and visitors and play an integral role in ensuring the smooth daily operation of our practice.

Schedule: Monday through Friday, 4:00 PM – 8:00 PM (Rock Hill office) Select Saturdays as needed (Columbia office)

Responsibilities:

Greet clients and visitors in a warm and professional manner.

Answer phone calls, take messages, and direct inquiries to the appropriate staff member.

Schedule and confirm appointments for clients.

Maintain a clean and welcoming reception area.

Manage client intake forms and ensure all documentation is completed accurately.

Process new client registrations and ensure proper data entry into the Electronic Health Record (EHR) system.

Handle client payments, insurance verification, and copayments.

Assist in managing the flow of clients and visitors to ensure minimal wait times.

Communicate effectively with clinical staff to ensure timely client services.

Ensure confidentiality and comply with HIPAA regulations in all interactions.

Provide Saturday front desk and administrative support at the Columbia office on a rotating or as needed basis.

Perform other administrative duties as needed to support the operation of the agency.

Qualifications:

High school diploma or equivalent; college degree preferred.

Previous experience in a receptionist, front desk, or customer service role, preferably in a healthcare or mental health setting.

Strong organizational and time management skills.

Excellent written and verbal communication skills.

Ability to manage multiple tasks simultaneously and work in a fast paced environment.

Familiarity with Electronic Health Records (EHR) systems is preferred.

A compassionate and empathetic demeanor with clients.

Knowledge of HIPAA regulations and confidentiality standards.

Ability to work well in a team and contribute to a positive office environment.

Reliable transportation and willingness to travel to the Columbia office for Saturday shifts.

Job Type: Part Time

Pay: $18.00 – $22.00 per hour

Location: Rock Hill, SC (primary) | Columbia, SC (Saturdays as needed)