EUC - Service and Architecture lead

Ready to lead the future of EUC at NXP?
Join a dynamic team driving NXP’s digital workplace transformation. This role offers the opportunity to shape the strategy and execution of EUC services globally, with a strong focus on innovation, user experience, and architectural excellence. You’ll be empowered to lead service delivery, define technical roadmaps, and foster a culture of continuous improvement.
________________________________________
Role Overview
As EUC Service and Architecture Lead, you will be responsible for the end-to-end management and strategic direction of EUC services, including endpoint management, collaboration platforms, virtual desktop infrastructure (VDI), and mobile device management (MDM). You will work closely with the Information Security, Connectivity and other Infrastructure teams to ensure secure, reliable, and scalable EUC solutions across the enterprise.
The EUC services are delivered through a managed service provider. You will be accountable for overseeing the provider’s performance, ensuring adherence to contractual KPIs and SLAs, and driving continuous improvement in service quality and user experience.
________________________________________
Key Responsibilities
• Own and manage the EUC service portfolio across all regions.
• Define and maintain the EUC architecture roadmap in alignment with enterprise IT strategy.
• Govern the managed service provider’s performance through structured KPI and SLA frameworks.
• Collaborate with Information Security and Infrastructure teams to ensure secure and integrated EUC solutions.
• Lead service reviews and drive corrective actions and improvements.
• Monitor and report on service performance, user satisfaction, and operational metrics.
• Drive automation, standardization, and self-service capabilities across EUC platforms.
• Act as the primary escalation point for major incidents and service disruptions.
• Ensure compliance with security, privacy, and regulatory requirements.
• Lead vendor management and contract negotiations for EUC-related services and tools.
________________________________________
Team & Reporting
• EUC services are delivered by a managed service provider under your governance.
• You will work closely with Information Security and Infrastructure teams.
• Reports to Digital Infrastructure Leadership.
• Leads cross-functional collaboration across global teams and business units.
________________________________________
Profile Requirements
• Minimum 5 years of experience in EUC service management and architecture.
• Proven experience managing services through external providers with SLA/KPI frameworks.
• Strong knowledge of Microsoft 365, Intune, SCCM, VDI (Citrix/VMware), and MDM platforms.
• Experience with ITIL processes and service management tools (e.g., ServiceNow).
• Excellent communication, stakeholder management, and vendor negotiation skills.
• Strategic thinker with hands-on technical capabilities.
________________________________________
Soft Skills
• Collaborate: Builds strong relationships across internal and external teams.
• Customer Focus: Advocates for user-centric service design and delivery.
• Plan and Align: Strategically prioritizes initiatives to meet business goals.
________________________________________
Key Attributes
• Governance-Oriented: Ensures service provider accountability through structured performance management.
• Strategic and Technical: Balances long-term architectural vision with operational excellence.
• Resilient: Handles complex challenges and escalations with professionalism.
• Innovative: Continuously seeks opportunities to improve user experience and service efficiency.
• Accountable: Owns service outcomes and drives continuous improvement through data-driven decisions.
________________________________________
What We Offer
• A leadership role in a global, high-tech enterprise environment.
• Opportunities for professional growth and certification.
• Competitive compensation and benefits.
• A culture of innovation, collaboration, and continuous improvement.
More information about NXP in India...

#LI-7013