EU Onboarding Specialist (Pre-Sales & Implementation | Bilingual French)

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com

Zenoti is hiring a bilingual French–English professional with a background in sales engineering, solutions consulting, or enterprise implementation to support our growth across European markets.

This role sits within Implementation but plays a critical part in helping customers confidently buy and adopt Zenoti. You will combine delivery ownership with structured pre-sales solution validation, supporting deals of all sizes — from mid-market to enterprise.

You will guide customers from late-stage deal discussions through onboarding, go-live, and handover to support, ensuring both commercial confidence and operational success.

What You’ll Do

Implementation & Onboarding (Primary)

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Lead onboarding for French-speaking customers across Europe.

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Translate customer workflows into scalable Zenoti configurations.

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Deliver product training, configuration reviews, and go-live readiness sessions.

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Ensure customers reach operational readiness before handover.

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Partner with Project Managers and Product Specialists to keep projects on track.

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Identify risks early and drive resolution before they impact timelines.

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Maintain strong project hygiene and documentation.

Pre-Sales & Solution Validation (Core Component)

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Support sales teams during late-stage deals by validating workflows, integrations, and technical feasibility.

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Join customer calls and demos where native-language or solution expertise is required.

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Help scope realistic implementations and identify risks before contracts are signed.

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Ensure alignment between what is sold and what is delivered.

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Contribute to solution positioning across SMB, mid-market, and enterprise deals.

This role is well suited to candidates who have previously worked as:

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Sales Engineer

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Solutions Consultant

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Implementation Consultant with pre-sales exposure

What We’re Looking For

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Fluent French and English.

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Experience as a Sales Engineer, Solutions Consultant, or Implementation Specialist in SaaS.

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4–8 years in customer-facing software roles.

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Comfortable supporting pre-sales conversations and validating technical fit.

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Experience working across different deal sizes (SMB to enterprise).

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Strong understanding of integrations, APIs, and data migration.

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Confident running demos, workshops, and training sessions.

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Able to balance commercial awareness with delivery accountability.

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Strong stakeholder management across Sales, Product, and Services.

Nice to have

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Experience in wellness, fitness, retail, or multi-location businesses.

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Familiarity with JIRA, APIs, or implementation tooling.

Why This Role Is Unique

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Blend implementation ownership with meaningful pre-sales involvement.

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Work across a wide range of deals and European markets.

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Shape how Zenoti scales in new countries.

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Join a fast-growing global SaaS company with strong momentum in Europe.

Why Join Zenoti

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Competitive salary and benefits.

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International career growth opportunities.

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Exposure to both delivery and commercial strategy.

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High-impact role in a scaling region.

Apply Now

If you’re a former Sales Engineer or Solutions Consultant who enjoys staying close to delivery while still influencing deals, we’d love to hear from you.

Join Zenoti and help us scale the future of wellness technology across Europe.

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.