Ethics Specialist

About PhonePe Limited:

Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.

PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

About PhonePe Compliance

PhonePe considers its Compliance function a core strategic strength vital for maintaining stakeholder trust and ensuring strict adherence to global and local regulatory requirements. Led by the Chief Ethics & Compliance Officer, the team’s primary responsibility is to identify and mitigate risks, utilizing Subject Matter Experts (SMEs) across various vertical (business-focused) and horizontal domains. This comprehensive structure ensures that the Compliance function works closely with teams across the entire organization.

A. Position objective:

This position is responsible for the management, execution, and oversight of key components of the Ethics program for PhonePe Group. The position reports to the Associate Director (Ethics and Investigations) and rolls down to overall Compliance Org. of the PhonePe Group, with a responsibility for the strategic design, planning, execution and
integration of all elements as well as ensuring consistency of interpretation and application of the Statement of Ethics / Code of Conduct policy.

B. Major Responsibilities:

1. Supports in managing and overseeing the Ethics case management program by ensuring all reported cases from across the PhonePe Group are addressed in a timely
manner, consistent with global governance expectations and mandates, as well as proactively develops company specific tools/process to further improve and enhance
case handling to meet or exceed established KPIs and business needs.
2. Supports in managing Ethics investigations, working closely with investigators, HR, and legal to drive the process and ensure timely conclusion of cases.
3. Supports in developing, monitoring, and reporting on company’s case management metrics and ensuring the proactive update of the cases on the Case Management
Tool.
4. Actively contributes to the development, implementation and/or execution of the Ethics training and awareness program including the development of training
content; delivery and tracking of training sessions.
5. Supports in execution, coordination, and participation in activities to assess the effectiveness of the ethics program, including but not limited to risk assessments,
Continuous Improvement Reviews and Compliance site Tours.

C. Required Skills and Knowledge:

Key Skills
 Practical, Technical and Professional Knowledge/Skills – Level: Working Knowledge
 Additional Skills &; Knowledge - Ability to exercise sound judgment.
 Exceptional written and verbal communication skills
 Ability to work cross-functionally, build strong relationships and partner effectively with others to address issues.
 Good organizational and time management skills
 Ability to manage competing priorities in a fast-paced environment.
 Basic business IT skills, including proficiency with Office Suite/Google Workspace, collaboration apps, etc.

Qualification And Experience Requirements
 Legal/ compliance professionals or Chartered accountant with 2 to 4 years’ experience
 Knowledge of Ethics investigation procedures.
 Related work experience with Ethics investigations, HR, Legal and/or compliance
areas will be preferred.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance

• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System

• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program

• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy

• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment

• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.

Read more about PhonePe on our blog.

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