Espec Investimentos II

Santander

SAO PAULO permanent

Posted: March 20, 2026

Interested in this position?

Create a free account to apply with AI-powered matching

Quick Summary

We're looking for a Customer Experience Analyst to lead the Outer Loop for Espec Investimentos II, transforming customer feedback into actionable plans and initiatives to drive business growth.

Required Skills

Customer Service Data Analysis Six Sigma Communication Leadership Organizational Skills

Job Description

Espec Investimentos II

Country: Brazil

Procuramos um(a) Analista PI de CX para ser o(a) dono(a) do Outer Loop, garantindo que a Voz do Cliente se converta em decisões, planos de ação e melhorias reais nas jornadas prioritárias do negócio.

Aqui seu papel será:
• Ser responsável pelo Outer Loop de CX, transformando feedbacks de clientes em iniciativas estruturadas e executáveis
• Conduzir análises de causa raiz com metodologias robustas (ex.: Six Sigma, PDCA, A3)
• Identificar, priorizar e evoluir jornadas críticas de ponta a ponta
• Orquestrar rituais de acompanhamento, assegurando disciplina de execução e geração de resultados
• Traduzir a Voz do Cliente em insights claros, objetivos e acionáveis para a liderança
• Atuar como elo estratégico entre CX, negócio e operação, influenciando decisões e prioridades

Para esse papel valorizamos:
• Experiência prática com Voz do Cliente e gestão de jornadas
• Forte capacidade analítica, com foco em execução e resolução de problemas
• Certificação Six Sigma (Yellow Belt ou superior) desejável
• Comunicação clara, objetiva e orientada a resultados
• Mentalidade de dono(a) e senso de responsabilidade pelo resultado final
• Capacidade de influência
• Alta organização, priorização e visão sistêmica do negócio

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.

Create Free Account Sign In

← Browse all jobs