Escalations Engineer

Digicert

Kawasaki permanent

Posted: March 2, 2026

Job Description

Who we are

DigiCert is a global leader in intelligent trust, helping organizations protect the digital interactions people rely on every day. From websites and cloud services to connected devices and critical systems, we make sure digital experiences are secure, private, and authentic.

Our AI-powered DigiCert ONE platform brings together certificates, DNS, and lifecycle management to help organizations stay ahead of risk as technology and threats evolve. Trusted by more than 100,000 organizations—including 90% of the Fortune 500—DigiCert helps businesses operate with confidence today while preparing for what’s next, including a quantum-safe future.

Job summary

The Escalations and Maintenance Engineer will be responsible for managing and resolving customers as well as internal escalations from DigiCert’s technical organizations (e.g. Technical Support, Validation, and Operations)

This position is the key liaison between DigiCert’s Support, Validation, Engineering, Operations, PKI Ops, PM, and Sales/SE departments to resolve technical escalations. The ideal candidate must therefore have excellent problem-solving skills, a strong technical background, as well as excellent written + verbal communication skills.

What you will do

• Troubleshooting, and providing fix hints, at the code or database level

• Implementing tools for both internal and external customers

• Reviewing new products usability, supportability, quality, and documentation

What you will have

• Bachelors Computer Sciences Degree or equivalent

• 3+ years of Backline Support and/or Software Development experience

• Experience in supporting applications on Linux, Windows, and mobile platforms

• Experience in developing algorithms

• Experience in PKI

• Knowledge of the TCP/IP protocol and Web development

• Experience in RDBMS/SQL

• Knowledge of Web Servers, VPN, Network protocols and hardware/software integration

• Excellent problem solving/analytical skills

• Excellent written + verbal communication skills, as well as technical presentation skills

• Ability to work well both independently and as a team member

Benefits

• Generous time off policies

• Top shelf benefits

• Education, wellness and lifestyle support

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