ERP Implementation Associate

About The Role

We’re looking for an ambitious ERP Implementation Associate who wants to learn by doing, working alongside the sharpest operators in modern commerce and taking real ownership from day one.

This is not a traditional ERP role (read: no archaic workflows or 18-month go-lives). Instead, you’ll be working directly with merchants and senior specialists to deliver real outcomes on real projects.

You’ll join active customer implementations with the support of Senior Specialists, owning defined workstreams, and contributing to product decisions and helping merchants successfully launch and scale on Fulfil. We’re looking for someone who already knows how to operate in a professional environment and is ready to level up fast!

And yes, you’ll travel. We work side by side with customers across North America and the UK, and you’ll be part of that work in person.

Location: Miami, FL (in-office 5 days per week)

Type: Full-Time

Travel: Up to 50% across North America & UK

Expected Start Date: Immediately

What You’ll Do

• Support and own meaningful portions of new merchant onboardings, helping configure and launch operations on Fulfil

• Execute implementation work in close collaboration with senior implementation specialists

• Take ownership of specific workstreams and deliverables within larger implementation projects

• Gather and document business requirements; map merchant workflows (order-to-cash, procure-to-pay, inventory, etc.)

• Use AI tools (ChatGPT, Claude, Zapier) to accelerate configuration, documentation, and problem-solving

• Work through technical projects such as EDI and API integrations with warehouses, marketplaces, and third-party partners

• Troubleshoot, test, and optimize Fulfil setups before and after go-live

• Travel on-site to work directly with customers, understand their operations, and build deep operational context

• Partner with Sales, Product, Engineering, and Merchant Success to ensure clean handoffs and long-term success