ERG & Community Manager

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Employee Experience Team

At Thumbtack, a thriving team is the foundation of a thriving business. As a virtual‑first (not virtual‑only) company, our Employee Experience (EX) team focuses on creating connection, recognition, and a strong sense of belonging for employees–no matter where they work. We design inclusive programs, moments, and systems that help people feel supported, seen, and engaged.

About the Role

We’re looking for an ERG (Employee Resource Group) & Community Manager to help bring Thumbtack’s inclusion and belonging philosophy to life in ways that are simple, human, and deeply felt by every employee; someone who believes community should feel personal, meaningful, and human - not just performative.

In this role, you’ll partner closely with ERG leaders, community ambassadors, and cross-functional teams to turn ideas into well-run, engaging experiences that help employees feel seen, supported, and connected, no matter where they work. You’ll own the operations, systems, and execution that allow employee communities to thrive, while also showing up with empathy, curiosity, and heart.

This is an ideal role for someone who cares deeply about curating environments with a strong sense of belonging, loves enabling others, and finds energy in turning ideas into well-run and highly engaging programs. A formal background in Inclusion & Belonging is welcome but not required; curiosity, sound judgment, and a passion for making belonging, community, and culture tangible matter most. The ERG & Community Manager is expected to contribute ideas, surface insights, and bring clarity and momentum to complex, important and evolving work.

What you'll do

• Partner in execution and planning: Bring ideas forward, pressure-test approaches, and translate inclusion and belonging priorities into high-quality employee experiences that feel thoughtful, relevant, and worth showing up for.

• Enable ERG leaders to succeed: Serve as the day-to-day operational partner for ERG leaders by supporting planning, evaluating impact, and helping design intentional, outcome-driven programming that empowers leaders and strengthens community connection.

• Build structure and governance: Establish and maintain playbooks, documentation, communication norms, and systems that make ERG work easier to run and easier to scale, so leaders can spend more time building community and less time navigating processes.

• Support distributed community engagement: Partner with local and regional community ambassadors to design inclusive, accessible programming across a remote workforce, with an eye toward connection, belonging, and participation across geographies, ensuring programs are well-supported, equitable, and thoughtfully resourced.

• Manage program logistics and budgets: Own relationships with vendors, event logistics, budget tracking, forecasting, and resource communication across ERG and community initiatives.

• Measure and evolve impact: Track participation, engagement, and feedback, using insights to continuously improve programs and understand what truly resonates with employees over time.

• Partner cross-functionally to deliver cultural moments: Work closely with Employee Experience, Internal Comms, Events, and other partners to support recognition, engagement, and inclusion-related campaigns throughout the year, bringing care and consistency to moments that matter.

In order to be successful, you must bring

• Relevant experience: 5+ years of experience in Employee Experience, HR, People Operations, Community Programs, Inclusion & Belonging, or a related field within fast-paced, evolving environments. You’ve owned operational workstreams end to end and work autonomously, with a strong sense of responsibility to the people these programs serve.

• Community program experience: Hands-on experience supporting ERGs, affinity groups, employee communities, or large-scale engagement programs, with an understanding that trust, care, and consistency matter as much as execution.

• Strong project execution: Proven ability to manage multiple priorities, stay organized, and deliver with consistency, especially through ambiguous or evolving work, without losing sight of the people impacted by the work.

• A systems mindset: You don’t just run programs, you build repeatable processes, scalable frameworks, and continuously improve how ERG and community work gets done, including thoughtful use of tools and AI. You’re comfortable using tools like Google Workspace, Slack and have a strong bias for leveraging AI to enhance workstreams. You’re especially curious, experimental, and intentional about how AI can make work better.

• Operational rigor: Excellent organizational skills and attention to detail, especially around logistics, timelines, budgets, and the systems that support them. You take pride in staying ahead, following through, and delivering reliably in a high-performing team environment.

• Trusted, people-centered partner: Clear communicator with strong interpersonal skills and a genuine commitment to creating inclusive, connected employee experiences, especially when navigating nuance, differing perspectives, or sensitive moments.

• Cultural & Employee Experience Awareness: You understand what makes employee group programs meaningful in a distributed or virtual setting, and you’re motivated by designing experiences that feel inclusive, intentional, and human.

Expected salary ranges

• For candidates living in Ontario and British Columbia, the expected salary range for the role is currently $103,500.00 - $126,500.00.

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Note: Thumbtack uses AI tools to support our resume screening process. However, our Recruiting team’s expertise and judgment guide hiring decisions.

#LI-Remote

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [email protected].

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/.

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.