EPM/Hyperion - Service Engineer

Talent Worx

Bengaluru, Karnataka, India permanent

Posted: June 3, 2025

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Required Skills

Hyperion Essbase Oracle EPM EPM data structures SQL queries Incident management tools Ticketing systems Root cause analysis EPM configurations Troubleshooting Documentation

Job Description

We are seeking a skilled professional to manage our Oracle EDM, Oracle EPM Planning and Hyperion Planning/Hyperion Essbase/Hyperion Essbase Studio modules.

Key Responsibilities:

• Strong understanding of Hyperion Essbase and Oracle EPM planning modules
• Experience in EPM data structures, calculations and business rules
• Proficiency in Oracle database concepts and SQL queries
• Experience with incident management tools and ticketing systems
• Receive, analyze, and prioritize EPM related support tickets
• Identify the root cause of issues in EPM environments
• Provide timely solutions to users
• Implement and maintain EPM configurations
• Troubleshoot complex EPM applications problems
• Document resolution steps and knowledge base articles
• Collaborate with engineering / application managers to resolve system issues
• Support system upgrades and patches
• Monitor system performances and recommend improvements
• Participate in on-call rotation as needed.

Qualifications:

• 5+ year experience with Oracle EPM/Hyperion system
• Knowledge on IBM Command center
• Strong technical problem solving abilities
• Excellent communication skills, not written and verbal
• Ability to work effectively under pressure in a fast-paced environment

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