Epic Digital Transformation Specialist, HIS

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of world-class health care inspired by our people and communities.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!

Osler is driven by a strategic Vision to go beyond for our people and communities. As part of this commitment, we are embarking on an exciting digital transformation to implement a new, modernized hospital information system (HIS). Our dedicated HIS team will collaborate closely with our trusted HIS vendor (Epic) and internal subject matter experts to develop a fully functional system that will empower us to deliver exceptional care and services.

The Epic Digital Transformation Specialist will be responsible for supporting change initiatives and translating clinical and non-clinical data requirements for the HIS project. Acting as a liaison between clinical and non-clinical stakeholders, they will review clinical requirements and validate information required for build activities for Epic. In addition, this role will focus on developing and maintaining a strong superuser program. It will involve monitoring and promoting the utilization and adoption of the Epic to achieve HIMSS EMRAM (Electronic Medical Record Adoption Model) Level 7, as well as supporting business continuity initiatives. This role is part of the HIS project structure, with a key responsibility to design, deliver and sustain our systems to address both clinical and non-clinical needs, ensuring the HIS is utilized effectively and efficiently in patient care.

Accountabilities:

• Act as liaison to translate clinical and non-clinical data requirements from stakeholders to other members of the Epic project team to design optimized workflows that support system adoption
• Lead and facilitate meetings with operational leadership, subject matter experts, and application analysts through project-based work and by developing tools and systems to support end users’ ongoing needs for evidence-based standards, and data-driven decision making
• Employs a deep understanding of the system's backend to effectively translate its functionalities, enhancing stakeholder comprehension and engagement
• Support Epic adoption by monitoring compliance to achieve HIMSS EMRAM Level 7
• Assess the progress of Osler’s digital transformation journey, while collaborating closely with professional practice and clinical operational leadership to advance the culture of clinical informatics competency within the organization
• Develop and execute comprehensive change management strategies to facilitate user adoption and minimize resistance
• Participate in workstreams related to integrated testing, validation and user acceptance testing (UAT) to ensure functionality and performance meet organizational standards
• Establish and monitor processes for managing business continuity
• Drive a culture of continuous improvement by analyzing existing processes or participating in organization wide quality initiatives to recommend enhancements
• Develop and execute strategies to boost superuser engagement, incorporating regular check-ins, feedback sessions and recognition programs throughout the HIS implementation and ongoing operations
• Facilitate the documentation and design of current and future state workflows to standardize business processes and enhance patient care, while collaborating with cross-functional teams to document existing workflows, including roles, responsibilities and decision points
• Create and maintain documentation to build a repository of key configuration decisions and associated build
• Facilitate and participate in meetings to discuss deliverables, issues, end user concerns and upcoming milestones
• Work closely with HIS team members to identify, document, and troubleshoot issues to find creative resolutions
• Partner with the Epic vendor representatives to maintain communication and help vendor staff understand hospital’s operational needs
• Achieve Epic certification and/or accreditation
• Participate in an on-call rotation to provide 24/7 support
• Work extended hours (days, evenings, nights, weekends) as required

• Three years of clinical experience in an acute healthcare facility is required or equivalent in a related field is required
• Demonstrated experience in IT-enabled, clinician-led transformation projects involving complex change management, with proven experience in workflow mapping and process design
• Previous experience as a super user, change management or in a similar role within an acute health care setting
• Experience with projects related to healthcare metrics (e.g., HIMSS EMRAM, Ontario Health QIPs) and quality improvement methodologies is an asset
• Must be an enthusiastic and creative champion capable of inspiring and motivating others with a proven ability to build and maintain strong stakeholder relationships
• Ability to collaborate with stakeholders across various departments to gather requirements and ensure alignment with organizational goals
• Previous experience working with a modernized HIS at an EMRAM Stage 6 or higher and/or Epic certification is an asset
• Strong understanding of hospital workflows in either clinical or non-clinical areas is an asset
• Demonstrated critical thinking skills, strong organizational skills and well-developed written and verbal communication skills are required
• Demonstrated proficiency working with Microsoft Enterprise applications (i.e., Visio, Word, Excel, PowerPoint, Outlook, SharePoint, OneNote) is required
• Ability to learn new software and systems, demonstrating technical aptitude
• Ability to work in an agile environment to deliver an HIS that meets end user needs
• Ability to work independently and in collaboration with a team to meet HIS project milestones and ensure successful project delivery
• Ability to analyze user requirements and produce creative solutions to meet end user needs
• Ability to analyze user requirements and produce creative solutions to meet end user needs
• Ability and willingness to support project success in a manner that goes beyond completion of assigned tasks
• Ability to persevere in a high intensity project to overcome obstacles and difficult situations within a time sensitive implementation
• Ability to travel to the United States as required
• Must demonstrate Osler's Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration

Hours: Currently days (subject to change in accordance with operational requirements)

Salary Range: $88,413.00 - $110,526.00

Application deadline: March 17, 2026

 

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Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at [email protected].

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.