Entry-level Infrastructure Support Technician

At IGD, we’re proud to be a Great Place to Work, where our people are empowered to grow, inspired to lead and ready to make a difference. At the heart of that experience is how we attract, welcome, and support new colleagues to join us. 

That’s where you come in. 

We’re looking for a entry-level Infrastructure Support Technician to join our friendly IT Operations & Security Team. This hands-on role is perfect for someone who’s curious, proactive, and ready to learn, from managing support tickets and assisting with our joiner/mover/leaver process to keeping our AV rooms running smoothly. 

You’ll work closely with experienced colleagues on-site, gaining valuable skills through day-to-day support and project work. You’ll need to be able to drive and be happy spending most of your week in the office, as this is where the real learning happens. If you’re looking for a role that offers growth, guidance, and a genuine path to develop your IT career. 

What you’ll do 

Administration of IGD cloud and on-premises IT systems. 

Ownership IGD mobile device management (MDM) and telephony. 

Being first point of contact for IT support incidents 
and driving these through to timely resolution. 

Provisioning of IT equipment & running inductions for IGD colleagues. 

Keeping up to date with emergent technology. 

Communicating with IGD colleagues to knowledge-share and ensure they know how their support incidents are progressing. 

Assisting with monitoring of IGD systems. 

Taking part in project work. 

What we’re looking for 

Essential  

A keen interest in IT. 

Being a team player with a collaborative mindset who takes pride in maintaining 
high standards in your own work and meeting deadlines. 

Capable of adapting priorities under pressure with a positive approach to change. 

A curiosity for learning and sharing your knowledge, with an ability to think creatively and to innovate. 

A curiosity for learning and sharing your knowledge, with an ability to think creatively and to innovate.  
  

Desirable  

Prior education related to IT topics. 

The rewards 

We offer a range of benefits, including a market leading pension, a bonus scheme, the ability to buy and sell annual leave plus a generous medical insurance package. You will have a great work-life balance, where you are empowered & trusted to manage your time. 

The location 

We are operating a hybrid approach to working with a mix of home and office-based working. We are based in a very accessible location within the M25, just 20 miles from Central London. 

Our behaviours 

We’re hungry for better  

We solve it together 

We make it happen  

We say what needs to be said  

More about our people 

We’re looking for inspiring professionals; talented people who seek personal and career growth and are ambitious to develop their potential and unlock opportunities for society, for our clients and themselves. 

We seek and attract the very best people and create an environment that supports and includes them. We aim to encourage a culture where people can be themselves and be valued for their contribution. We welcome applications from diverse candidates. Please discuss any adjustments that you may require throughout the selection and assessment process. 

More about IGD 

We are a strategic insight foresight and learning organisation. Here to unite the industry and benefit society. We invest all our profit into Social Impact.  

We foster collaboration through a broad range of forums, bringing together businesses, policymakers, and thought leaders. By providing evidence-based insights, credible research, and strategic foresight, we help organisations make informed decisions that benefit their operations and contribute to the collective good of society.