Enterprise Support Specialist

Title: Enterprise Support Specialist Desired Location: Vilnius, Lithuania / Hybrid

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow.

Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

Your Mission

We are looking for an Enterprise Support Specialist to join our fast-growing Enterprise Support team. In this role, you will serve as a key point of contact for end-users, merchants, and partners across a wide range of Nuvei products. You will handle inquiries related to payment processing, Instant Bank Transfer (IBT), risk-related notifications, digital assets, and other operational support matters.

You will be responsible for investigating and resolving technical or transactional issues, ensuring accurate case handling, and coordinating escalations with internal teams when needed. Your goal is to provide clear, reliable, and timely support that contributes to smooth payment flows, customer satisfaction, and overall operational excellence.

This position offers the opportunity to make a meaningful impact by ensuring high-quality support across various payment products, driving continuous improvement, and contributing to a collaborative, high-performing team environment.

Responsibilities

Requirements:
• Provide timely, accurate, and professional support to customers, merchants, and partners via email and chat, covering a wide range of payment-related inquiries — including card payments, alternative payment methods, Instant Bank Transfer (IBT), risk-related notifications, and digital asset transactions.
• Manage, prioritize, and route support requests and escalations according to urgency, customer impact, and established service levels.
• Investigate, document, and manage escalations, ensuring issues are properly analyzed and routed to the appropriate teams until resolution.
• Use multiple internal tools and systems to investigate transactions, provide accurate information, and follow established procedures.
• Support Instant Bank Transfer (IBT) merchants with queries related to errors, user verification, or transaction outcomes, ensuring continuity of service.
• Collaborate with teammates by sharing feedback, best practices, and insights to maintain a supportive and high-performing team environment.
• Participate in team meetings, company initiatives, and internal projects to stay aligned with team objectives and business priorities.
• Handle additional operational and support-related tasks that contribute to customer satisfaction and overall team performance.
• Deliver high-quality customer and merchant support with empathy, professionalism, and a solid understanding of digital assets and alternative payment methods.

Benefits:
Monthly salary: from €1,600 (before taxes/ a month). The actual compensation will be based on your qualifications

• Monthly LIDL or WOLT food allowance;

• Hybrid working model;
• Private health insurance;
• One-month workcation;
• Cool and modern penthouse office in Vilnius city;
• Annual bonus depending on company and individual results;
• Space for personal and professional growth, training, giving back to community activities;
• Office perks, a great atmosphere, company events and a lot more to explore.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.