Enterprise Service Management Consultant

Performance Technologies

Athens, Attica, Greece Hybrid permanent

Posted: May 21, 2025

Job Description

Join Our Team as an Enterprise Service Management Consultant

Are you driven by the opportunity to optimize business workflows, solve complex challenges, and lead transformative changes across organizations? Do you have a passion for streamlining processes, enhancing operational efficiency, and delivering tangible business value through ITSM and ESM solutions?

We’re expanding our team and seeking an experienced Enterprise Service Management (ESM) Consultant with a strong background in ITSM/ESM and a drive for creating scalable, impactful solutions.

If it sounds like you, and you're looking to develop your skills within a dynamic team, we’d love to hear from you!

What You’ll Do

• Design, implement, and continuously improve Enterprise Service Management (ESM) solutions tailored to the needs of large-scale organizations.
• Collaborate closely with clients and cross-functional teams to gather requirements, analyze challenges, and define strategic, value-driven solutions.
• Deliver, configure, and customize robust service management solutions using OpenText SMAX, ensuring scalability and performance.
• Contribute to the development, enhancement, and alignment of ITSM/ITIL processes with industry best practices and organizational goals.

Requirements:
• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• 2–3 years of hands-on experience in ITSM/ESM projects.
• Practical knowledge of OpenText SMAX or similar platforms (e.g., ServiceNow, Jira, Remedy, Freshdesk).
• Valid ITIL certification (v3 or 4).
• Familiarity with scripting and web services (REST/SOAP).
• Experience in IT process consulting or optimization is a plus
• Involvement in digital transformation or workflow automation initiatives is a strong asset
• Proficiency in English (written and spoken).
• Strong communication, presentation, and stakeholder engagement abilities.

We will offer you a friendly and dynamic working environment, in which you can develop your skills and competencies and a workplace with a strong focus on values and work-life balance.

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