Enterprise Management Packaging Administrator

Builds, tests, and publishes software packages and deployment artifacts used across DDSB-managed endpoints and servers. This role applies repeatable, security-focused packaging standards to reduce deployment risk and accelerate delivery of approved applications and updates through DHA’s Enterprise Management toolset.

Key Tasks & Responsibilities:
• Translate approved intake requirements into standardized, silent-install packages (MSI/MSIX/EXE) with reliable detection, repair, and uninstall logic.
• Create and maintain Windows application packages in Microsoft Endpoint Configuration Manager (MECM) and Microsoft Intune, including dependencies and supersedence/versioning.
• Convert legacy on-premises packages into Intune Win32 packaging as MED365 cloud endpoint services mature, preserving security and logging requirements.
• Validate packages in the Infrastructure Test Center (ITC) against representative images, baselines, and operational scenarios; document results and release criteria.
• Incorporate Security Technical Implementation Guide (STIG) settings, vulnerability response (IAVM) requirements, and least-privilege installation practices into packaging standards.
• Coordinate packaging releases through approved change workflows, deployment rings, and maintenance windows; prepare rollback plans for high-risk deployments.
• Monitor deployment outcomes (success rates, compliance state, detection anomalies) and perform root-cause analysis for failed or degraded deployments
• Troubleshoot packaging-related incidents escalated from Tier II/III support, including prerequisite conflicts, installer failures, and policy collisions with device management settings.
• Maintain package lifecycle controls, including version tracking, hash/signature verification, retirement planning, and vendor end-of-support alignment.
• Develop and maintain SOPs, work instructions, and a package catalog to ensure repeatability, auditability, and consistent naming and metadata.
• Provide packaging status reporting and backlog metrics to support prioritization during patch, authorization, and mission surge cycles.
• Coordinate with Enterprise Management administration and systems administration teams when platform or infrastructure changes are required to enable packaging outcomes.

Education & Experience :
• Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, Data Science, Engineering, Mathematics, or a closely related discipline or equivalent practical experience (as permitted by the contract).
• Minimum 4 years of relevant experience supporting enterprise IT environments, with demonstrated work aligned to Tier 3 Level EM Packaging Support Services.

Certifications:
• At least one: Cloud+, GICSP, SSCP, Security+, or GSEC.
• Alternate/equivalent certifications may be accepted with Government approval.
• Preferred/Work-center dependent: Microsoft Certified: Azure Administrator Associate or Microsoft Certified: Windows Server Hybrid Administrator Associate.

Security Clearance :
• Must be able to obtain and maintain Public Trust suitability and all required system access (e.g., CAC-enabled accounts) to perform duties.

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.):
• Work is primarily on-site in San Antonio, TX; limited remote work may be allowed when authorized by the Government and mission requirements permit. Work may require after-hours, weekend, and/or on-call support as directed, including support during scheduled maintenance windows, high-impact incidents, vulnerability response actions, inspections, and surge periods.
• This position is aligned to applicable DoD Manual 8140.03 work role 451 (NIST: OM-SA-001); contractor personnel must meet DoD 8570.01-M baseline certification requirements and transition to DoD Manual 8140.03 work role requirements, including required training, knowledge, skills, abilities, and tasks, within Government-directed timelines.

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].