Enterprise IT Account Director

Enterprise IT Account Director

About the Role

Our MSP customer is looking for an experienced Enterprise Account Director to take ownership of a portfolio of high‑value clients and drive growth across a broad technology landscape—including Connectivity, Mobile, Modern Workplace, Cyber Security and Managed Services.

In this role, you’ll lead strategic account development, manage commercial performance, and coordinate cross‑functional teams to ensure exceptional customer outcomes and long‑term partnerships.

What You’ll Be Doing

• Grow and develop enterprise accounts by deepening relationships, expanding service adoption, and uncovering new opportunities across the full technology stack.
• Lead structured QBR sessions, providing insights on performance, project progress, risks, and upcoming commercial initiatives.
• Maintain accurate CRM data (SFDC), ensuring clean pipelines, predictable forecasting, and clear commercial reporting.
• Act as the primary link between the client and internal technical, operational, project, and commercial teams to keep delivery aligned and consistent.
• Develop tailored account strategies, including IT roadmaps, risk registers, and long‑term plans aligned to customer goals.
• Own commercial negotiations such as renewals, amendments and pricing discussions with senior stakeholders.
• Collaborate with Solution Architects, Technical Account Managers, Project Managers and Operations to scope and shape technology solutions spanning Connectivity, Mobile, Workspace, Cyber and Managed Services.
• Support onboarding and project execution, ensuring smooth communication and a positive customer experience throughout the lifecycle.

What We’re Looking For

• Background in IT, technology services, managed services, telecoms or MSP environments, preferably working with enterprise or upper mid‑market clients.
• Strong commercial mindset with the ability to recognise, shape and close multi‑pillar opportunities.
• Confident presenter who can lead QBRs and engage senior client stakeholders.
• Highly organised and proactive, capable of handling complex accounts with multiple workstreams.
• Customer‑first approach with excellent problem‑solving skills and attention to detail.
• Skilled at coordinating cross‑functional teams, including Project Managers, to achieve successful outcomes.
• Naturally curious and able to identify whitespace and growth areas within accounts.
• Professional, credible and able to build long‑term strategic relationships.
• Full UK driving licence.

What’s On Offer

• Competitive salary and OTE
• Excellent benefits package
• Opportunity to work across cutting‑edge technology portfolios