Enterprise Customer Success Manager

Join the team redefining how the world experiences design.

Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work

This role is based in Sydney, working hybrid from our Sydney flagship campus - typically 2–3 days per week in the office. While we have a campus in Melbourne and co-working spaces in Brisbane, Perth, and Adelaide, this position is expected to be anchored in Sydney to support in-person collaboration with the team.

 

What you’d be doing in this role

As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.

At the moment, this role is focused on:

• Customer success and enthusiasm: You'll extend Canva’s tradition of high customer satisfaction across teams by leading the post-sale relationship of Canva’s strategic accounts within the customer journey, including onboarding, training, adoption, and advocacy.

• Account growth: You'll work to understand your customers’ objectives through relationship building and multithreading, identifying areas for growth within existing accounts through forecasting, and partnering closely with your account team to renew and expand.

• Best-in-class processes, practices, and efficiency: You'll create, educate, experiment, and collaborate with senior leadership and our growing customer base while building team practices and playbooks for operating as a top SaaS business and solutions provider

• Identify opportunities: You'll work closely with cross-functional teams to identify product improvements, and you will be responsible for ensuring that our clients are up-to-date on the latest features and offerings.

 

You’re probably a match if…

• You deliver outcomes: You’ve consistently hit (and exceeded) quota, with 3+ years of enterprise post-sales experience in B2B SaaS (renewals, expansions, and complex stakeholders).

• You think commercially: You don’t just protect revenue — you spot whitespace, shape value, and turn customer goals into clear growth plans.

• You tell stories with data: You use insights, adoption signals, and customer context to influence decisions and build trust at every stage of the relationship.

• You communicate with impact: You bring people along — aligning stakeholders, rallying internal teams, and presenting clearly and confidently.

• You’re agile and curious: You learn fast, adapt to change, and enjoy figuring things out in a scaling environment.

• You lead with integrity: You build credibility through transparency, follow-through, and doing what’s right for the customer and Canva.

• You have grit: You stay resourceful and action-oriented, even when things get complex or ambiguous.

• You’re humble and growth-minded: You challenge your assumptions, seek feedback, and keep raising the bar.

 

About the team

At Canva, we've developed our own sales methodology leveraging our product and creativity to drive value in organisations that are already engaged with our product. The core focus of our team is to prove the power of Canva within recognisable global brands and Enterprise customers. We help our customers realise more value with Canva by educating, enabling and empowering them to be their most creative selves. In short, we want to bring as much value to our partnership with our customers as possible.

Our rapid growth (270+ million monthly active users and growing) means we don’t have all the answers - and we’re hoping you’ll think that’s all part of the fun of it. Our business is growing quickly, so every interaction is a chance for you to learn valuable insights about our markets. Of course, with growth comes some ambiguity, but if you’re curious and open to change, then you’ll thrive in Sales and Success. 

 

What's in it for you?

Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.

Here's a taste of what's on offer:

• Equity packages - we want our success to be yours too

• Inclusive parental leave policy that supports all parents & carers

• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more

• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Check out lifeatcanva.com for more info.

Other stuff to know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you!

Please note that interviews are conducted virtually.