Enterprise Customer Success Manager

Your mission:
As an Enterprise Customer Success Manager (ECSM) at Intigriti, you will be responsible for managing and growing our strategic enterprise accounts. You will serve as the trusted advisor to our most valuable clients, ensuring they achieve maximum value from our platform while driving retention and expansion opportunities. This role requires deep cybersecurity industry knowledge, exceptional relationship management skills, and the ability to navigate complex enterprise environments.

What you’ll be doing:
• Serve as the primary point of contact for a portfolio of strategic enterprise accounts, building strong relationships with key stakeholders at multiple levels of the organization.
• Develop and execute comprehensive success plans for each enterprise client, aligning Intigriti's solutions with their specific security needs and business objectives.
• Monitor program health metrics and provide regular strategic reviews with actionable insights to maximize the value clients receive from our platform.
• Collaborate closely with enterprise clients to define KPIs and measure ROI, demonstrating the business impact of our bug bounty programs.
• Identify expansion opportunities and work with the sales team to develop upsell strategies tailored to each enterprise client's cybersecurity roadmap.
• Advocate for enterprise client needs within Intigriti, in close collaboration with the Product team.
• Analyse program performance and design initiatives with support of the Engagement Manager.
• Develop deep understanding of each client's industry-specific security challenges and compliance requirements.
• Lead strategic quarterly business reviews (QBRs) with executive stakeholders.
• Mentor junior CSMs and share best practices for enterprise account management.

What you’ll bring:
Essential• 5+ years of customer success or account management experience with at least 3 years focused on enterprise clients.
• Proven track record of managing strategic relationships with enterprise organizations.
• Deep understanding of the cybersecurity landscape, vulnerability management, and security testing methodologies.
• Experience with enterprise security programs, compliance frameworks (ISO 27001, SOC 2, GDPR, etc.), and risk management.
• Strong business acumen and ability to translate technical concepts into business value for C-level executives.
• Excellent project management skills with experience managing complex implementation plans.
• Outstanding communication, presentation, and negotiation skills.
• Ability to travel up to 15% of the time to meet with strategic clients.

Preferred• Experience in bug bounty programs, penetration testing, or vulnerability management platforms.
• Background in cybersecurity consulting or professional services.
• Experience with enterprise security tools and technologies.
• Certifications such as CISSP, CISM, or similar security qualifications.
• Experience with enterprise SaaS platforms and customer success methodologies.

What is in it for you?:
✅ Competitive salary and uncapped commission.
⏰ 26 days of annual leave and Bank Holidays 
⭐ Top-notch Private Healthcare and Health Cash Plan 
⭕ Hybrid working model 
☕ Initial home office budget  
✈️ 2-month work abroad policy 
✍ Great training and yearly learning budget 
⌛ Employer pension scheme 
❇️ Enhanced maternity pay
⛹ Social activities and team outings 
✨ Referral bonus 
❓ Employee Assistance Program  
⚡ Great hardware and access to the best tools to be successful in your role 
☎️ Mobile subscription contribution

Why join us?:
Here are some great benefits of joining our team: 
• Cybersecurity is a great place to be! The security industry is fast-paced and continues to grow even during times of economic uncertainty.
• We provide a clear career path and learning budget to help set you up for success.
• Join a company that’s making a real impact. In addition to our sustainability goals, we empower ethical hackers from all backgrounds to earn a living.
• Be yourself! Our international team celebrates individuality and places a strong focus on diversity and inclusion.
• We are the proud winners of the Deloitte Rising Star award in 2020 and the Deloitte Fast 50 award in 2021.
• We’re backed by top investors who are enabling us to grow internationally.