Enterprise Customer Success Manager

At SalesScreen, we partner with Sales Directors to unlock their team's full potential. We're not just a gamification platform—we're a sales performance strategy partner that helps leaders drive the right behaviors in their teams through intelligent competition and game mechanics.

Our approach works. Companies using SalesScreen see 44% improvement in performance metrics and 36% revenue growth because we help Sales Directors create a culture where their teams compete harder, perform better, and actually want to show up every day.

As G2's market leader in our category, we work with thousands of top-performing teams globally, and we're expanding to meet growing demand. We're a team of 40+ across global destinations, and we are now hiring an Enterprise Customer Success Manager, based in Oslo, Norway. You will own and grow our Enterprise segment across the Nordics and key international markets. This is a senior, strategic role where you will manage a portfolio of our largest customers, build and execute Enterprise success playbooks, and act as a key partner to leadership on how we scale our top-tier accounts.

Our Culture

We live by four core values that define how we work:

Team Player – We win together. You'll find a team that steps up for each other, shares accountability, and celebrates every victory as one.

Excellent – We're building a team of A-players. You'll be surrounded by people who care deeply about their craft, actively seek feedback, and push each other to reach new heights.

Curious – We question everything and get better every day. If you love asking "why," challenging the status quo, and sharing what you learn, you'll fit right in.

Playful – We bring energy to our work. We celebrate wins (big and small), use creativity to solve problems, and make SalesScreen a place people actually want to be.

What you’ll do

Own and grow Enterprise accounts

Take end-to-end ownership of a portfolio of Enterprise and strategic customers, driving retention, growth and high satisfaction.

Be the primary executive contact (C‑level/VP), building multi-threaded, long-term relationships across functions and regions.

Drive outcomes, adoption and revenue

Align with customers on goals and success metrics, turning them into concrete gamification and adoption strategies in SalesScreen.

Run regular business/value reviews and enablement sessions to increase usage, engagement and measurable impact (performance, motivation, ROI).

Own renewals, identify risks early, and partner with Sales on expansion opportunities and executive business cases.

Scale Enterprise success & represent customers

Design and refine Enterprise playbooks (onboarding, adoption, exec engagement, renewal, expansion) for a consistent, best-in-class experience.

Represent Enterprise needs to Product, Engineering, Marketing and Sales, bringing structured feedback that shapes roadmap and go-to-market.

Maintain accurate account plans, health scores and forecasts, improve internal processes, and share Enterprise best practices with the CS team.

Who you are

5+ years in B2B SaaS Customer Success (or similar), including 3+ years with Enterprise/strategic accounts.

Proven track record of retaining and growing large, complex customers, leading renewals and expansions.

Comfortable operating both strategically (playbooks, segmentation, exec narratives) and hands-on (EBRs, configuration, adoption).

Experienced with C‑level/VP stakeholders and driving alignment across multiple teams.

Strong commercial acumen and SaaS metrics understanding; able to build and present value-based business cases.

Customer- and outcome-focused, highly organized, proactive and analytical, thriving in a high-growth, evolving environment.

Excellent written and spoken English and one of the Scandinavian languages. 

What you'll like about SalesScreen

Competitive compensation

Modern offices at a central location in Oslo (Karl Johan)

Flexible work hours and options for remote work

Equity program

5 weeks of vacation as well as Christmas Eve, New Year's Eve and Easter Eve

5% pension plan

Yearly summer & winter company retreats

Gym membership or subsidized sport activities

Travel insurance for you and your family

Priority treatment insurance

Monthly social gatherings

A dedicated and playful company culture