Enterprise Account Manager - UK

At Sanity.io, we’re building the future of AI powered Content Operations. Our AI Content Operating System gives teams the freedom to model, create and automate content the way their business works. Accelerating digital development and super charging content operations efficiency. Companies like SKIMS, Figma, Riot Games, Anthropic, COMPLEX, Nordstrom and Morningbrew are using Sanity to power and automate their content operations.

As an Account Manager, you'll be responsible for owning and growing Sanity’s most strategic customer relationships. Key responsibilities include driving NRR, expanding accounts through consultative sales cycles, and identifying new opportunities. You'll maintain accurate forecasts, stay current with industry trends, and deeply understand Sanity's products. The ideal candidate has 5+ years of enterprise sales or account management experience with complex technical solutions, a proven track record of creating actionable plans to drive business growth, long-term partnerships, excellent communication skills, and an entrepreneurial spirit. Success in this role requires engaging with business and technical leaders and showcasing Sanity's value.

What You’ll Do

• Own and grow a portfolio of strategic accounts, driving long term relationships and delivering solutions aligned with customer outcomes.

• Drive NRR and revenue growth through relationship management, cross-selling, upselling, and solutions consulting.

• Proven record of exceeding targets including NRR and expansion goals.

• Run consultative sales cycles to uncover business needs, map Sanity solutions and demonstrate ROI at both executive and end-user levels.

• Actively identify growth opportunities within accounts from new use cases and additional teams to increase usage and feature adoption.

• Partner cross-functionally with Product to identify and drive new opportunities.

• Leverage deep product knowledge to drive customer value and accelerate account growth.

• Monitor customer health and key metrics to proactively identify and mitigate churn risks, coordinating with internal teams to address issues before they escalate.

• Create and maintain customer account plans with defined next steps, consistently tracking progress to ensure results and achieve goals.

• Stay current on industry developments, competitive landscape and customer digital strategies to position Sanity as an indispensable partner.

• Deliver accurate forecasting and pipeline management across renewals, expansions, and potential churn.

• Partner closely with customers to understand their goals, develop success plans, and ensure they realize full value from the Sanity platform

About You

• Based in the greater London area

• With over 5 years of enterprise sales or account management experience in SaaS, and a proven track record of delivering strong NRR and exceeding expansion goals.

• Proven track record of exceeding revenue goals with large-scale or enterprise customers: cross-selling, upselling, and solutions consulting.

• Comfortable working with both business and technical leaders, influencing strategy and securing executive buy-in.

• Experienced in identifying and building relationships across various accounts.

• Employ an analytical approach to account development, using data to find opportunities and demonstrate value.

• Proven ability to maintain accurate forecasts and communicate revenue outlook to leadership.

• Domain expertise in the CMS space and/or experience selling API-based solutions in software, SaaS, CPaaS, or PaaS.

• Possess excellent verbal and written communication skills.

• Have an entrepreneurial mindset with a drive to define processes and build programs.

• Familiar with sales tools such as Salesforce, Outreach, LinkedIn Sales Navigator, ZoomInfo, Looker, and G-Suite.

• Hands-on, passionate, creative, ethical, and a team player. Eager to deliver excellence.

• Bachelor's Degree or equivalent experience.

What we can offer

• A highly-skilled, inspiring, and supportive team

• Positive, flexible, and trust-based work environment that encourages long-term professional and personal growth

• A global, multi-culturally diverse group of colleagues and customers

• Comprehensive health plans and perks

• A healthy work-life balance that accommodates individual and family needs

• Competitive location-based salary and stock options program

Who we are

Sanity.io is a modern, flexible content operating system that replaces rigid legacy content management systems. One of our big differentiators is treating content as data so that it can be stored in a single source of truth, but seamlessly adapted and personalized for any channel without extra effort. Forward-thinking companies choose Sanity because they can create tailored content authoring experiences, customized workflows, and content models that reflect their business.

Sanity recently raised a $85m Series C led by GP Bullhound and is also backed by leading investors like ICONIQ Growth, Threshold Ventures, Heavybit and Shopify, as well as founders of companies like Vercel, WPEngine, Twitter, Mux, Netlify and Heroku. This funding round has put Sanity in a strong position for accelerated growth in the coming years.

You can only build a great company with a great culture. Sanity is a 200+ person company with highly committed and ambitious people. We are pioneers, we exist for our customers, we are hel ved, and we love type two fun! Read more about our values here!

Sanity.io pledges to be an organization that reflects the globally diverse audience that our product serves. We believe that in addition to hiring the best talent, a diversity of perspectives, ideas, and cultures leads to the creation of better products and services. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, or gender identity.