Enterprise Account Manager - Melbourne
Riskified
Posted: December 1, 2025
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Quick Summary
Enterprise Account Manager is responsible for managing and growing business relationships with high-value clients, providing exceptional customer service and ensuring seamless onboarding and onboarding process.
Required Skills
Job Description
About Us
Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Riskified is proud to work with incredible companies in virtually all industries including Booking.com, Acer, Gucci, Lorna Jane, GoPro, and many more.
We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day.
About the Role
*This role will be based in Sydney or Melbourne*
At Riskified, we succeed when our merchants succeed. As such, you'll be the merchant’s representative within Riskified, helping them to maximize the value they receive from our service. You will be expected to manage and prioritize their needs to ensure they're happy and profitable. Your clients will include Fortune 500 companies, big-box retailers, startups, travel merchants, and more. You'll collaborate daily with various Riskified teams, including Product, Analytics, Data Science, and Development.
What You'll Be Doing
• Be the primary point of contact for our most important merchants. Build, monitor, and communicate our KPIs to our clients
• Conduct in-depth analysis of our customers' most productive ways to utilize Riskified’s solution, including identifying and leading upsell opportunities.
• Provide strategic analysis and critical thinking as we plan long-term expansion
• Work with all other teams within the company to optimize customer experience across our portfolio
• Assist new customers as they join Riskified’s platform and begin using our services
Qualifications
• 5+ years of experience in an enterprise client-facing role, with extensive international experience
• Superb writing and communication skills
• Strong analytical skills, including the ability to identify salient data from multiple sources
• Ability to interpret and present complex data clearly and concisely
• Great interpersonal skills and a team player
• Problem-solver, resourceful and independent
• eCommerce/FinTech background and/or experience working in a fast-growth B2B SaaS setting is strongly preferred
• Bachelor's degree - preferably in a highly quantitative field
• Native English level - MUST
In The News
Reuters: General Atlantic-Backed Riskified is Valued at 4.3 BLN in NYSE Debut
FoxBusiness: Fraud Protection Platform 'Riskified' Begins Trading on NYSE
Announcing Riskified's $165M Funding Round
Fortune Magazine: 25 Best Workplaces in New York
Calcalist: Riskified is the Most Promising Startup
Inc Magazine: Best Workplaces
Built In NYC: 100 Best Workplaces
TechCrunch: Riskified Prevents Fraud on Your Favorite eCommerce Site
Riskified is deeply committed to the principle of equal opportunity for all individuals. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.