Enterprise Account Manager

Pointsharp:
This role is responsible for building strong client relationships by understanding their business goals and challenges, while identifying opportunities to expand adoption of Cyber Security IAM solutions. Success in the position is measured by generate new business and then within client base to grow them, but also by client retention, and growth through proactive account management and the ability to upsell or cross-sell additional offerings.

What does this role entail?:
Understand client business objectives and challenges to identify opportunities for expanding our Cyber Security IAM Solutions within the client collaboration with internal teams to ensure clients receive tailored, high-quality solutions that exceed expectations. As a trusted advisor, this position plays a critical part in driving revenue growth and strengthening the organization. 
• Collaborate with internal teams including sales, solution sales engineers, solution architects, and partner managers to deliver customized solutions that address client needs and exceed expectations
• Serve as the primary point of contact for client inquiries, escalations, and issue resolution, ensuring timely and effective communication with clients
• Accountable for driving business development, shaping strategy, and achieving defined business results
• Conduct regular account reviews and business reviews with clients to assess satisfaction, identify opportunities for upselling or cross-selling, and drive customer retention
• Provide strategic guidance and thought leadership to clients on industry trends, best practices, and emerging technologies in cybersecurity and IAM
• Coordinate with sales leadership to develop account strategies and track progress towards sales goals

You’ll thrive in this role if:
• Strong business acumen and strategic thinking, with the ability to understand both the company’s and the client’s business, identify long-term opportunities, and develop strategies that drive mutual growth
• Exceptional relationship-building skills with a proven ability to establish trust and credibility
• Excellent communication skills, both verbal and written, with the ability to engage effectively at all levels
• Proactive, results-driven, and able to anticipate client needs while delivering high-value solutions
• Extensive experience engaging and collaborating with C-level executive

Qualifications and your profile:
• Minimum of 5 years of experience in BDM or similar role, preferably within an international cybersecurity environment
• Knowledge of IGA is a strong plus
• Experience selling through a network of partners a strong plus
• Proven experience engaging in and collaborating with C-level executives
• Fluency in German and English is required
• Outstanding communication and presentation skills

Why Pointsharp?:
• We focus on team spirit, mutual trust, independent action and having fun at work
• We support the compatibility of family and career through a great deal of flexibility in the organization of working hours, mobile working and a kindergarten allowance
• In addition to an ergonomic and modern working environment, we offer you benefits such as fitness cycling with a job bike, a wide range of sports activities with Hansefit, a subsidized job ticket and much more, depending on the location
• We are a dynamic, open-minded company that looks to the future and welcomes new ideas that you bring with you