Enterprise Account Management Manager

As Enterprise Account Management Manager at Gearset, you’ll lead the team responsible for driving growth within our most strategic and complex customers. This is a pivotal leadership role at the centre of our expansion strategy - shaping how we deepen multi-product adoption, strengthen executive relationships, and deliver disciplined, repeatable revenue growth across our largest accounts. You’ll set the standard for enterprise account management at Gearset, building a high-performing team and defining the approach that will scale customer value in 2026 and beyond.

What’s the opportunity for an Enterprise Account Management Manager at Gearset?:
• Lead our GTM strategy for the enterprise segment, focusing on maximising Net Revenue Retention (NRR).
• You’ll lead a team of senior Account Managers responsible for driving growth and new product attach across our largest and most strategically important customers.
• Directly impact NRR and gross retention by helping your team run structured discovery and manage multi-threaded expansion deals. These accounts are complex, multi-stakeholder environments with long sales cycles and high expectations. Your role is to set the standard for how we run disciplined, expansion-led sales motions that increase customer value over time.
• You’ll lead, coach and develop a team of experienced sellers. You’ll own performance across the Exec and Strategic segments, including forecast accuracy, pipeline health and quota attainment. You’ll embed a clear approach to multi-product adoption, helping the team run structured discovery, navigate executive-level commercial conversations, and manage multi-threaded expansion deals.
• You’ll partner closely with Customer Success leadership to ensure strong alignment across growth and renewal strategy. You’ll support the team through complex enterprise cycles, hire and ramp new Account Managers, and work with Enablement and external partners to keep raising the bar on development.
• You’ll also collaborate with Product, Marketing and senior leadership to feed customer insight back into our go-to-market approach. The work you do here will directly shape how Gearset scales growth within its existing customer base in 2026 and beyond.

What you’ll achieve:
• You’ll build and scale a high-performing Account Management team operating at a consistently high standard.
• You’ll deliver strong, repeatable growth and expansion results across our most strategic customers, improving net revenue retention through disciplined execution of attach and expansion plays.
• You’ll establish clear performance expectations, behaviours and progression paths within your segments, creating an environment where senior sellers can thrive and continue to grow.
• Over time, you’ll play a key role in defining and strengthening Gearset’s unified growth model and long-term commercial strategy, ensuring we scale in a way that’s thoughtful and sustainable.

About you:
• You understand the reality of complex, multi-stakeholder sales cycles in large organisations, and you’re confident coaching sellers on executive engagement, commercial strategy and disciplined deal execution.
• You’re commercially sharp, comfortable with data, and accountable for outcomes. You set high standards but bring people with you.
• You’re a collaborative leader who works well across Sales, Customer Success, Product and Enablement. And you’re comfortable operating in a fast-growing environment where not everything is fully defined yet, and where part of the role is helping shape what good looks like.

Great to haves:
• Experience managing Enterprise or Strategic Account Managers.
• Familiarity with the Salesforce ecosystem and or DevOps tooling.
• You’ll track record of leading senior, quota-carrying teams in an Enterprise SaaS, Cloud Infrastructure or DevOps environment.

Salary and benefits (the stuff you’d expect!):
• Salary is negotiable depending on experience)
• This is a full time opportunity, working Monday to Friday with the option of flexible home working (for most of us that looks like 2-3 days a week in the office)
• Generous personal development budget for courses, conferences, or whatever is useful to your professional development in the role of up to £1500 per year
• Top end hardware provided
• Opportunity to join our Long Term Incentive Plan
• Free lunch in the office
• 25 days holiday plus bank holidays (with the option to buy an extra 5 each year)
• Company Pension Plan (matching up to 5%)
• Bupa health care
• Life Insurance & critical illness cover
• Discounted gym membership, as well as a range of health and wellness benefits