Enrollment Specialist (Contractor)

About Hello Heart:

Hello Heart is on a mission to change the way people care for their hearts. The company provides the first app and connected heart monitor to help people track and manage their heart health. With Hello Heart, users take steps to control their risk of heart attacks and stroke – the leading cause of death in the United States. Peer-reviewed studies have shown that high-risk users of Hello Heart have seen meaningful drops in blood pressure, cholesterol and even weight. Recognized as the digital leader in preventive heart health, Hello Heart is trusted by more than 130 leading Fortune 500 and government employers, national health plans, and labor organizations. Founded in 2013, Hello Heart has raised more than $138 million from top venture firms and is a best-in-class solution on the American Heart Association’s Innovators’ Network and CVS Health Point Solutions Management platform. Visit www.helloheart.com for more information.

About the Role

We are looking for an enthusiastic Enrollment Specialist (contractor) to serve as the first point of contact for Hello Heart users. In this role, you will support member onboarding and engagement, helping individuals successfully enroll in and navigate the Hello Heart program.

This position requires strong communication skills, creativity, problem-solving ability, and a positive, can-do attitude. If you are motivated by making a real impact on people’s lives and want to be part of a mission-driven team, this role is for you.

Responsibilities

• Travel to various locations to support enrollment events and member engagement efforts

• Become a product expert and guide users through enrollment and program features during onsite events

• Provide exceptional support to users, ensuring a smooth and positive onboarding experience

• Identify, troubleshoot, and document technical issues at onsite events, escalating when necessary

• Provide feedback to internal teams to improve user experience and operational processes

Qualifications

• Experience in a customer-facing role

• Demonstrated ability to identify, troubleshoot, and document technical issues

• Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment

• Excellent verbal and written communication skills

• Positive attitude and passion for helping others

Compensation

The US compensation for this contractor position is $250 per day per event, plus a daily meal per diem aligned with our internal team policy. In addition to the per-event rate and per diem, all approved travel expenses are covered. Please note that this is a contractor role and is not eligible for benefits, bonuses, or equity. #LI-DNI

Hello Heart has a positive, diverse, and supportive culture - we look for people who are collaborative, creative, and courageous. Oh, and if you want to see some recent evidence of the fun things we do at Hello Heart, check out our Instagram page.