English-Spanish Bilingual Customer Service Representative US Hours

Job Title: English-Spanish Bilingual Customer Service Representative (US Hours) – Remote, Full-Time

Location: Tegucigalpa, Honduras

Job Description:
We are seeking bilingual customer service professionals based in Honduras to provide support to both English- and Spanish-speaking customers during US business hours. This is a remote, full-time position.

Key Responsibilities:
- Handle inbound and outbound customer interactions in both English and Spanish.
- Resolve customer service issues efficiently and professionally.
- Accurately document all customer cases in internal systems.
- Follow structured workflows and adhere to quality standards.
- Coordinate with supervisors on escalations as needed.

Requirements:
- Fluency in both spoken and written English and Spanish.
- Prior experience in customer service, call center, support, or related customer experience (CX) operations.
- Comfortable managing high-volume communication tasks.
- Strong documentation and organizational skills.
- Preferred experience supporting US clients and working night shifts or US-hour schedules.
- Familiarity with CRM or ticketing tools is a plus.
- Must have a stable internet connection and a quiet remote work environment.
- Demonstrated reliability and professionalism.

Application Instructions:
Please submit your resume, contact information, English and Spanish proficiency levels, and expected salary.