English Customer Service Representative

Sutherland

Cairo, Cairo Governorate, Egypt permanent

Posted: January 19, 2026

Quick Summary

We are seeking an experienced English Customer Service Representative to join our team in Cairo, Egypt. The ideal candidate will have excellent communication skills, a strong work ethic, and a passion for delivering high-quality customer service. The successful candidate will be responsible for providing top-notch customer support to our clients, ensuring a seamless experience for our customers.

Job Description

Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worldwide. 

With a strong emphasis on digital engineering services, we deliver innovative technologies and business process excellence, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of 363 independent inventions, including 250 AI-based solutions with patents in key technologies that continuously enhance business operations and transform user experiences. 

Sutherland’s cutting-edge solutions are delivered through a seamless "as-a-service" model, enabling rapid innovation and supporting sustainable business growth. 

This is a full-time on-site role located in Cairo for a Customer Service Specialist. In this role, the Customer Service Specialist will be responsible for delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction. 

Your day-to-day responsibilities will include: 

📞 Handling customer interactions with efficiency and empathy. 

🛠️ Providing tailored solutions to meet customer needs. 

🌟 Ensuring a positive customer experience through effective communication and professional phone etiquette. 

If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team! 

🚀 We’re Hiring Talented People! 🌟

Fresh Grads & Dropouts are welcome to apply! 🎓 

🔑 What we’re looking for: 

✅ Fluency in English is a MUST! (B2/C1 level) 🇬🇧

✅ Strong skills in Customer Service & Customer Support 🤝

✅ Proven ability to enhance Customer Satisfaction & Customer Experience 💯

✅ Problem-solving, active listening, & attention to detail 👂💡

✅ Experience in a customer-facing role and familiarity with CRM tools is a plus! 🖥️

✅ Flexibility with night & overnight shifts is essential 🌙

✅ Proficiency in professional phone etiquette & communication techniques is a plus 📞💬 

💼 If you’re passionate about making a difference and love helping customers, we want YOU! 🌟

All your information will be kept confidential according to EEO guidelines.

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.