English Customer Service Agent

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Athens, Attica, Greece permanent

Posted: February 6, 2026

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Quick Summary

We are looking for an English Customer Service Agent to join our team in Athens, Greece. The ideal candidate will be responsible for providing excellent customer service to our customers, with a focus on product inquiries, orders, and service support. The role requires a strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Required Skills

Strong phone presence Active Listening Communication Skills Customer Orientation Adaptability Problem Solving Workweek Flexibility Collaborative Culture Career Development

Job Description

Looking for a role where you can make a real impact helping customers with their home improvement needs?

We are hiring on behalf of our client for the position of English Customer Service Agent. In this opportunity, you will be part of a fast-paced, customer-centric environment, supporting one of the leading companies in the home improvement and retail sector in the US. You’ll help customers with product inquiries, orders, and service support, while enjoying flexible working conditions, a collaborative culture, and clear career development opportunities.

Responsibilities

• Manage incoming calls in an engaging, professional, and customer-focused manner, ensuring every interaction reflects care and commitment
• Provide accurate, valid, and complete information to customers
• Able to support overnight shifts

Requirements:
• Very good command of English (B2).
• Strong phone contact handling skills and active listening.
• Excellent communication and presentation skills.
• Customer orientation and ability to adapt/respond to different types of characters.

Benefits:
• Competitive Remuneration package
• Extra monthly bonus depending on the performance appraisal
• Indefinite contract
• Private Health and Life insurance
• 25 days of Annual Leave

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