Engineering Operations Manager

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Engineering Operations Manager

The Engineering Operations Manager plays a critical role in enabling efficient software development and operations within the Product Engineering and Technical Program Management teams. This position focuses on managing and optimizing the tools, processes, and workflows that support product development, deployment, and ongoing operations.

The ideal candidate is detail-oriented, proactive, and passionate about continuous improvement. They are comfortable learning new technologies, training others, and driving adoption of best practices across diverse teams.

Key Responsibilities

• Application Management & Customization
Administer and customize core engineering tools such as Jira, Confluence, and Jellyfish, as well as future platforms, to deliver robust metrics, analytics, and executive reporting.

• Process Standardization
Define and enforce consistent usage patterns for engineering tools across roles and teams to improve collaboration and efficiency.

• Business & Technical Alignment
Apply strong business, domain, and technical acumen to align tools and processes with Five9’s objectives, product lifecycle, cloud operations, and release management practices.

• Continuous Improvement & Automation
Identify opportunities to streamline workflows, automate repetitive tasks, and optimize value streams for maximum impact.

• Cross-Functional Collaboration
Partner with engineering, product management, and other stakeholders to enhance the developer experience and improve team productivity.

• AI Integration
Leverage AI capabilities within engineering tools and enterprise systems to improve content accessibility, enable self-service, and drive innovation.

Qualifications

• Bachelor’s degree in Computer Science or related field, or equivalent experience.

• 4+ years of relevant experience in engineering operations, tooling, or process management.

• Strong ability to collaborate across multiple roles and teams to deliver solutions that meet diverse needs.

• Excellent communication skills—able to present complex information clearly and concisely.

• Proven problem-solving and analytical skills with high attention to detail.

• Self-starter with flexibility, initiative, and a continuous improvement mindset.

Preferred Skills

• Experience administering Atlassian tools (Jira, Confluence).

• Familiarity with MySQL, Python, and BI tools for reporting and automation.

• Experience with Agile methodologies and software development life cycle processes.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

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Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.