Engineering Manager

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

As part of the Outbound Campaigns team, you will be working on breaking down a monolith and building Five9’s next generation, cutting-edge Modern microservices platform. An ideal candidate for us is an experienced engineering manager who has strong background in software development combined with proven leadership skills to mentor and grow high-performing engineering teams. This team is focused on building high performance scalable microservices with test driven development mindset.

Key Responsibilities:

• Be part of the Outbound Campaigns Team, focused on building the next generation outbound campaigns management features in the public multi-cloud and hybrid-cloud solutions.

• Lead, mentor, and develop a team of engineers, fostering a culture of collaboration and innovation.

• Oversee the design, development, and execution of engineering projects, ensuring quality, timelines, and budget compliance.

• Provide technical guidance and mentorship to engineers on the team

• Conduct code reviews and ensure high code quality and standards adherence

• Identify technical debt and propose and implement solutions for improvement

• Stay updated on emerging technologies and best practices in software engineering

• Collaborate with cross-functional teams like Product, Quality, Ops and other development teams to drive technical initiatives forward

• Conduct performance evaluations, set career development goals, and support professional growth for team members.

Requirements:

• Bachelor's degree in Computer Science, Engineering, or related field (Master's degree preferred)

• 12 + years of experience in designing and developing distributed, and scalable systems, with at least 3 years in a leadership or management role

• Experience in breaking down monoliths into microservices with an emphasis on resiliency

• Proven experience managing and scaling engineering teams.

• Excellent problem-solving, communication, and leadership skills.

• Familiarity with Agile methodologies, DevOps practices, and modern engineering workflows.

• Experience working with cloud platforms, CI/CD pipelines, and scalable architectures is a plus

• Strong problem-solving skills and ability to think strategically

• Excellent communication and collaboration skills

• Ability to thrive in a fast-paced and dynamic environment

• You understand what it takes to run mission critical software in production

Benefits:

• Five9 Shares

• Bonus Scheme

• 10% Flexi Benefit

• Meal Allowance

• Medical Insurance

• Life Insurance

• 25 day Annual Leave + Public Holidays

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

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Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.