Engineering Manager, Integration Quality

AI AT ZAPIER

At Zapier https://zapier.com/about, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.

Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process https://zapier.com/l/jobs/ai-at-zapier, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.

Hi there!

Zapier's Integration Quality team maintains and improves the most important, revenue-generating integrations at Zapier. We ship directly to customers with lots of autonomy—proactively improving features and reliability, handling API changes, and preventing issues before they happen.

We're expanding by building a new team in India, and we're looking for an Engineering Manager to lead this effort. You'll hire and develop a team of backend engineers focused on our Top 250 integrations, driving quality initiatives and running playbooks across the portfolio. This is a leadership-focused role where you'll balance technical guidance with team development, cross-functional collaboration, and strategic planning.

If you're energized by managing integrations at scale, love working with diverse APIs, and are ready to own a distributed team's success, this is the role for you.

AS A MANAGER ON THE INTEGRATION QUALITY TEAM, YOU'LL:

- Build and develop a high-performing team focused on improving quality and reliability across our integration portfolio—hiring, coaching, and growing engineers from the ground up

- Own product and technical decisions for your team's work—knowing when to act decisively versus when to seek alignment on larger, harder-to-reverse decisions

- Champion reliability and security—preventing regressions, improving observability, and establishing quality standards that protect customers

- Translate customer experience data and metrics into priorities—anticipating risks, adopting new API features, and addressing issues before they escalate

- Drive asynchronous alignment across distributed teams—proactively building processes that keep Integration Quality, Enterprise, Developer Platform, and foundational teams in sync across time zones

- Partner with cross-functional stakeholders to shape vision and strategy, building relationships that lead to successful outcomes at the Zone and department level

- Lead your team through one-on-ones, code reviews, and coaching—providing actionable feedback, celebrating success, and managing performance effectively

- Plan for team growth—identifying where additional headcount is needed and making hiring decisions that strengthen the team

🚀 HIGH VISIBILITY, HIGH IMPACT

This is a critical role at the heart of Zapier's product. In this position, you'll:

- Work on systems that power hundreds of millions of workflows

- Shape the reliability and security posture of Zapier's most important integrations

- Collaborate across Zapier to improve integration quality and developer experience

- Help position Zapier as the world's leading AI orchestration platform

🔍 ABOUT YOU:

- You have experience with the Zapier Developer Platform. You understand how our platform works and can hit the ground running—or you can demonstrate exceptional ability to rapidly pull on available documentation, past decisions, and institutional knowledge to level up quickly.

- You're a decisive leader. You're comfortable making product decisions autonomously and have strong judgment about which decisions require broader input. You empower your team to make decisions within their domain while providing guardrails for bigger calls.

- You excel at asynchronous communication. You don't rely solely on existing systems—you proactively design and refine processes that keep distributed teams aligned across time zones. You're forward-thinking about communication challenges and have strong ideas about keeping everyone on the same page.

- You're a proven people leader. You've hired, trained, and developed engineers. You build diverse, inclusive teams. You provide actionable feedback, manage performance effectively, and help high-potential team members grow.

- You prioritize reliability and security. You understand the importance of preventing regressions, have experience with observability and incident response, and build team practices that protect customers.

- You're a strong cross-functional collaborator. You navigate friction when needed, rally stakeholders around shared goals, and build relationships with Product partners and leadership that lead to successful outcomes.

- You crave variety. Every API is different and constantly evolving. You're energized by new puzzles and can adjust tools and processes as challenges change.

- You know what great code looks like. You contribute to design discussions, review code, establish quality standards, and dig into technical decisions to help your team make better tradeoffs.

NICE-TO-HAVES:

- 5+ years of management experience leading engineering teams, including hiring and performance management

- Experience building distributed teams across multiple time zones

- Experience working across a wide variety of APIs, especially enterprise platforms like Microsoft Office 365, Google Workspace, or Meta/WhatsApp

- Strong TypeScript and Node.js proficiency in production environments

- Experience leading experiments to improve team processes and using AI and automation to drive innovation

APPLICATION DEADLINE:

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit for a list of countries where we currently cannot have Zapiens permanently working.