Engineering Manager

Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale. Interested to find out more about us? Check out: www.cyara.com

Cyara’s Values:
At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.

Cyara’s Diversity, Equity, Inclusive and Belonging:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.

Job Function Description:
As an Engineering Manager, you will play a crucial role in leading and mentoring a team of engineers while also providing technical guidance to ensure the successful delivery of high-quality software solutions. Your role requires a blend of strong technical expertise, excellent leadership skills, and a strategic mindset to drive the team towards achieving the company’s objectives.

You will be responsible for::
• Strong Technical Focus and Leadership: Dive into challenging technical issues, guide the team to tackle ambitious problems, and ensure our efforts deliver high-value impact.
• Service Ownership and Development Best Practices: Take charge of maintaining and operating our team’s services, implementing development best practices to foster the production of high-quality, well-architected, and sustainable code.
• Cross-Training and Feature Balance: Foster cross-training initiatives and maintain a healthy equilibrium between feature development and technical enhancements.
• Provide coaching and mentorship to junior engineers and offer guidance to senior contributors, maximizing their potential.
• Conduct regular performance reviews to assess and support engineers’ growth and development.
• Manage career development plans, ensuring alignment with individual and company goals.
• Commercial Insight and Stakeholder Communication: Utilize your interpersonal skills and commercial acumen to ensure team members understand the impact of their work on product delivery. Also, provide estimates for delivery to stakeholders.
• Vision Alignment and Strategic Clarity: Clarify the team's vision, mission, and strategy, ensuring alignment with company objectives to avoid wasted efforts.
• Collaboration with Product Owner: Collaborate closely with the Product Owner to comprehend and contribute to the product roadmap.
• Agile Methodologies and Continuous Value Delivery: Employ Agile methodologies with the assistance of the Scrum Master to continuously deliver value to customers.
• Cultivate a Culture of Continuous Improvement: Foster a culture of continuous improvement through retrospection, encouraging the team to reflect on past experiences and strive for ongoing enhancement.
• Develop detailed project plans outlining key milestones, deliverables, timelines, and resource allocation.
• Ensure transparency by providing detailed reports on initiative status, including metrics, timelines, and any deviations from the plan.
• Provide feedback and input to VP and CTO to align initiatives with overall company strategy and vision.

Let’s talk about your skills/expertise::
• Experience with .NET Technologies (.NET Core is a plus).
• Experience with frontend development frameworks, preferably React.
• Experience with C# and JavaScript.
• Knowledge and experience working with databases, preferably experience with Microsoft SQL Server or PostgreSQL.
• Experience using microservices architectures.
• Experience working with CI/CD pipelines and practice.
• Strong knowledge of software development and engineering practices.
• Proficiency in technical problem-solving and project management.
• Understanding of code quality and system performance.
• Solve medium to complex technical problems.
• Balance feature development with technical debt reduction.
• Manage engineering projects with moderate complexity.
• Collaborate with other engineering teams and stakeholders.
• Mentor junior engineers and provide technical guidance.
• Communicate effectively within the team and with other departments.
• Degree in Computer Science, Engineering, or related field.

Development/System Engineering Expertise: :
• Preferred minimum of 10+ years of hands-on experience in developing complex systems, preferably across full stack.
• Proficiency in backend and frontend services as well as distributed systems.
• Proficiency with Relational Database Management Systems (RDBMS): Experience working with databases such as MSSQL, PostgreSQL, MySQL, etc.
• Excellent Interpersonal Skills: A people person who can mentor, understand and inspire individuals and teams, fostering collaboration and teamwork.
• Knowledge of CI/CD Principles: Solid understanding of Continuous Integration/Continuous Delivery principles and practices, ensuring smooth software development and deployment processes.
• Strategic Thinking: Ability to operate strategically, from conception through continuous operation of 24x7 services. Capable of distilling complex and ambiguous situations into actionable plans for the team.
• Agile Advocate: Advocate and practitioner of agile processes, emphasizing continuous integration and test automation to drive efficiency and productivity.
• Delivery Focus: Delivery-focused individual who values curiosity, collaboration, and the development of others to ensure success within the team and organization.

Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid