Engineering Manager

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

We are looking for a passionate, entrepreneurial, and hands-on Engineering Manager to lead multiple pods within FourKites’ OTR (Over-The-Road) Visibility organization. This role spans Engineering Excellence, Developer Excellence, and Delivery & Shipment Excellence — covering the backbone of real-time freight visibility for the world’s largest shippers and carriers.

You will own 75+ microservices/workers across Ruby, Java/Spring Boot, Node.js, and Python. You should be comfortable working with geographically distributed teams, driving zero-bug-backlog culture, incident-free operations, and AI-driven development practices. This is a high-autonomy, high-impact role where you will shape the engineering culture for a platform processing millions of shipment events daily.

What you'll be doing

Delivery & Shipment Excellence

• Partner with Product Management to develop and maintain roadmaps across shipment lifecycle domains (tracking, ETA, dispatch, carrier management)

• Drive your pods to deliver roadmap features with agility and high quality — from concept to production at scale

• Own Customer Portal 2.0 and similar customer-facing platform initiatives

• Represent your teams and product lines in cross-functional discussions with Product, QA, SRE, Data Engineering, and Customer Success teams

Engineering Excellence

• Own and drive the reliability, performance, and scalability of 75+ OTR worker/services across 4 programming languages (Ruby, Java, Node.js, Python)

• Maintain zero P0/P1 incident streak through proactive monitoring (Chronosphere, PagerDuty), RCA-driven improvements, and structured on-call rotations

• Drive zero-bug-backlog culture with PMO-driven process excellence and AI-powered acceleration

• Lead architecture modernization efforts including Ruby-to-Java/Spring Boot migrations (Shipments Platform)

• Own Redis, Kafka, PostgreSQL, and ClickHouse health for OTR services; drive capacity planning and cost optimization

Developer Excellence

• Champion AI-driven development lifecycle (AI-DLC) adoption across all pods — including Claude Code, MCP integrations, and agentic AI tooling

• Own and scale Dispatch MCP — MCP endpoints co-located in OTR microservices enabling AI agents (Tracy, Sam, Foresight, Cassie) to interact with shipment data

• Drive developer productivity through CI/CD pipeline optimization, DORA metrics tracking, code quality automation, and PR analytics

• Build and maintain RCA bots using structured decision trees integrated with Cassie for L1 support automation

• Establish and evangelize engineering best practices: code reviews, test coverage, release sign-off processes, and documentation standards

People & Org Leadership

• Hire, nurture, and mentor top engineering talent across multiple pods

• Conduct structured performance appraisals, promotion nominations, and career development conversations

• Manage performance improvement plans with empathy and accountability

• Scale the org from current state to 9 pods by Q4 FY27 as per the staffing plan

Who you are

• Overall 10+ years of experience in software development with strong computer science fundamentals

• Minimum 3+ years of experience managing groups of 10+ software engineers across multiple pods/teams

• Strong design and architecture exposure in building large-scale enterprise SaaS solutions using cloud technologies (AWS/Azure)

• Hands-on experience with Java/Spring Boot, Ruby, Node.js, or Python in production environments

• Deep experience with Kafka, Redis, PostgreSQL, and distributed message-driven architectures

• Proven track record of maintaining high-availability (24x7) systems with zero/near-zero downtime

• Experience with extensive CI/CD pipelines, release management, and production deployment practices

• Strong communication skills and ability to convey complex product requirements or technical concepts to stakeholders at all levels

• Excellent command of SDLC activities including analysis, design, development, testing, deployment, and post-production support
Preferred:

• Experience with AI/ML integration in production systems — LLM-based agents, MCP protocol, agentic workflows

• Exposure to big data technologies: Spark, ClickHouse, Elasticsearch

• Experience with container orchestration (Kubernetes/Docker)

• Familiarity with monitoring/observability platforms: Chronosphere, PagerDuty, Datadog

• Experience in supply chain, logistics, or freight visibility domain

Who we are:

FourKites®, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites’ Intelligent Control Tower™ breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks, and optimize performance across As the leader in AI-driven supply chain transformation, FourKites pioneered the Intelligent Control Tower™ powered by the world’s largest real-time visibility network. Our platform creates comprehensive digital twins of your supply chain with AI-powered digital workers to automate resolution, improve collaboration and drive outcomes across all stakeholders. Unlike traditional control towers, we enable true real-time execution and intelligent fulfillment, transforming both your supply and customer

Benefits

• Medical benefits start on first day of employment

• 36 PTO days( Sick, Casual and Earned) , 5 recharge days, 2 volunteer days

• Home Office setups and Technology reimbursement

• Lifestyle & Family benefits

• Annual Swags/ Festive Swags

• Ongoing learning & development opportunities ( Professional development program, Toast Master club etc.)