Engineering- Desktop Support Engineer- Associate

About AQR Capital Management

AQR is a global investment firm built at the intersection of financial theory and practical application. We strive to deliver concrete, long-term results by looking at past market noise to identify and isolate the factors that matter most, and by developing ideas that stand up to rigorous testing. By putting theory into practice, we have become leaders in alternative strategies and innovators in traditional portfolio management since 1998.

At AQR, our employees share a common spirit of academic excellence, intellectual honesty, and an unwavering commitment to seeking the truth. We are determined to know what makes financial markets tick – and we will ask every question and challenge every assumption. We recognize and respect the power of collaboration and believe transparency and openness to new ideas leads to innovation.

Your Role

We are seeking an exceptionally talented individual to join our Help Desk team within our Engineering group. You will report to the Senior Help Desk lead and will work closely across all departments within AQR. You will:

• Taking initial telephone or email inquiries and troubleshooting, and managing simple hardware, software, or administrative problems.

• Installing and configuring hardware, software, and mobile applications.

• Recognizing and escalating more difficult problems for senior support techs.

• Supporting the roll-out of new applications and project initiatives.

• Testing and evaluating new technologies to support business needs.

• Logging and tracking issues in a ticketing system (Service Now) while managing multiple cases at a time.

• Providing timely and accurate customer feedback.

• Following up with clients to ensure the problem is resolved.

• Documenting processes and procedures for internal and customer facing use.

What You will Bring

• Certification preferred (Microsoft, A+, Network+, etc.)

• 1-3+ years of experience working in a help desk environment.

• Flexibility to work a variety of shifts with minimal notice.

• Available to work regular overtime.

• Proficiency with Windows, MAC, and iOS environments

• Excellent oral communication skills

• Detail oriented to keep updated notes on tickets.

• Ability to diagnose and resolve basic computer technical issues.