Engineering Application Support Specialist

Location: Ottawa, Canada

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

For decades, Ottawa has been a global technology leader. Today, Canada’s capital holds one of the brightest and most diverse technological ecosystems in North America. Voted as Canada’s best place to live 2017 by Maclean's, Ottawa offers a low cost of living with a high quality of life. The Thales Ottawa office has been a major supplier and long-term trusted partner to DND, enabling the Canadian Armed Forces and the Canadian Coast Guard to achieve mission success.

Ottawa, ON., (CAN.), Hybrid

Position Summary

Thales requires an Engineering Application Support Specialist to provide technical support related to Engineering applications and the environment they are hosted in, from an infrastructure, installation/configuration, customization, and administrative user support role. Responsible for maintenance of the environment (i.e. hardware upgrades, server patches, application updates/upgrades), responding to configuration and customization needs of the engineering users, and providing administrative functions and end user support to the engineering community.

Regulatory Compliance Requirement

This position requires direct or indirect access to hardware, software or technical information controlled under the Canadian Export Control List and/or the US the Export Administration Regulations (EAR). All applicants must be eligible or able to obtain authorization for such access.

Key Areas of Responsibility

• Maintain inventory/stock of current environment, including hardware, applications/patches, users, and licenses.
• Work with IS/IT in determining infrastructure and security requirements for engineering environment and associated applications/tools.
• Perform installation and configuration for new applications, and as required when upgrading applications.
• Work with engineers on determining requirements for tools, and perform customizations as required.
• Set up security certificates for applications as required.
• Administer roles, user/group management, security/access for applications.
• Provide end-user support for application level requests.
• Participate in corporate/group level engineering forums/working groups to understand future roadmaps into Engineering applications, and to communicate/advocate for TCDS needs.

Minimum Qualifications

• 1+ years experience in dealing with IS/IT or Engineering level applications, from either an end user or administrator’s point of view (preferred).
• Bachelor’s degree or college diploma in Computer Science, Computer Tech, or Engineering related discipline.
• Proven problem solving and analytic skills with a desire to learn.
• Proven organizational skills and ability to balance multiple priorities.
• Capable of developing strong relationships across the business through excellent customer service.
• Excellent communication skills in the English language, written and verbal.

Preferred Qualifications

• Experience with the following applications is preferred, but not required: Jira, Confluence, Gitlab CI, Windchill (or alternative PLM tool), SharePoint, Nexus/Artifactory, SonarQube, Polario.
• Understanding of IS/IT infrastructure (networking, security, hardware, etc.).
• Proficiency in Linux Administration.
• Basic scripting (Powershell, Python, etc.).
• Active Directory knowledge or experiencee is an asset.
• Comprehension of containerization (i.e. Docker).

Special Position Requirements

Schedule: Regular Work hours

Physical Environment: Minimum 3 days/week in office

Travel: Minimal

What We Offer

Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following: 

•Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.

• Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.

•Company paid holidays, vacation days, and paid sick leave. 

•Voluntary Life, AD&D, Critical Illness, Long-Term Disability.

•Employee Discounts on home, auto, and gym membership.

Why Join Us?

Say HI and learn more about working at Thales click here.

The reference Total Target Compensation(TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between Total Target Cash 65,000.00 - 90,000 CDN Annual.

This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including – but not limited to – the employee’s career path history, competencies, skills and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law.

AI

We use artificial intelligence–enabled tools as part of our recruitment process to support activities such as candidate discovery, résumé matching, and interview scheduling. These tools may help screen and assess applications and recommend potential matches based on the requirements within the job description.  All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters. Artificial intelligence does not make hiring decisions on our behalf.

#LI-Hybrid

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Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following: 

• Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.

• Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.

• Company paid holidays, vacation days, and paid sick leave. 

• Voluntary Life, AD&D, Critical Illness, Long-Term Disability.

• Employee Discounts on home, auto, and gym membership.

Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

This position requires direct or indirect access to hardware, software or technical information controlled under the Canadian Export Control List, the Canadian Controlled Goods Program, the Canadian Industrial Security Program, the US International Traffic in Arms Regulations (ITAR) and/or the US Export Administration Regulations (EAR). All applicants must be eligible or able to obtain authorization for such access including eligibility to the Canadian Controlled Goods Program and able to obtain a Canadian Enhanced Reliability security clearance.