Engagement Manager, Special Projects

About Gallatin

At Gallatin, we are rebuilding defense logistics for the warfighters of the United States and allied forces. We take an AI-first approach to improve defense readiness through software products that streamline and modernize logistics operations from factory to foxhole and result in better decisions and outcomes.

About the Role

We’re looking for an Engagement Manager within our Special Projects Team to play a foundational role in enabling our customer base to realize their success and ensure that they become passionate, lifelong partners. As a member of our team, you own the account plan, care for our customers and ensure an incredible customer experience. You are the ultimate all-rounder, a hybrid Customer Success and Technical Project Manager, leading a cross-functional team to deliver value. Day-to-day, you will manage the customer relationship, deliver AI/ML solutions, align internal resources, manage sub-contractors, and triage customer issues. All of this serves an ultimate goal of delivering outsize value in supporting our customer’s AI/ML objectives.

You have a track record of operating and delivering in ambiguity and you are naturally empathetic and excel at building long-term relationships through diligent problem solving and thoughtful, strategic discussions.

What You'll Do

• Value Management

• You will oversee the delivery and implementation of Gallatin’s technologies to the customer; from on-boarding to the adoption of our technology as a day-to-day use tool.

• You will successfully develop and execute a plan to deliver all project work above expectation and ahead of schedule

• Lead a cross-functional project team to exceed the customer’s AI/ML objectives

• Customer Management

• Manage customer relationship from end users to senior leadership

• You will seek and implement alignment with what Gallatin is developing, and the customer’s implicit and explicit priorities

• Contract Management

• Identify and execute on opportunities to improve delivery motion

• Manage the long-term health of the customer base by identifying and preempting areas of risk or concern

• Strategically identify ways we can make customer success repeatable and solve issues for future customers

What We’re Looking For

• Eligible to obtain and maintain an active U.S. security clearance

• Minimum 6 years of work experience, with experience in a customer-facing technical program management role in industry, professional services, engagement management or in government

• A technical background (education or professional experience with CS, Economics, Statistics, Engineering)

• Prior experience in logistics or sustainment operations

• A proven track record in B2B, client facing roles and expanding client relationships

• Advanced cross-functional experience and collaborative ability

• Familiarity with enterprise systems (e.g., MAVEN, Advana)

• Ability to travel to and work from Europe for extended periods in support of client onboarding and deployment activities.

• Expert verbal and written communications, with a track record of structured, analytics-driven problem solving

• Willingness to travel at least 50% of the time

Why Gallatin?

• Join a mission-driven, high-impact, and fast-moving startup where your work directly improves defense logistics readiness for the warfighters of the United States and allied forces.

• Work alongside a team of passionate customer success professionals, designers, and industry experts.

• Competitive compensation including a generous options grant, opportunities for rapid career growth, unlimited PTO, a healthcare plan, 401k plan, and free lunches and snacks in the office.

This position requires the ability to obtain and maintain relevant security clearances. The successful candidate must be able to work in a classified environment when necessary.

Gallatin is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local law. This position requires the ability to obtain and maintain a U.S. government security clearance; candidates must be U.S. citizens.