Engagement Manager

This role requires the successful candidate to hold a NV1 Clearance

At Objective, we build software that strengthens communities. With over 400 people across Australia, New Zealand, the UK, and the US, we develop cloud-based solutions that help government and regulated industries deliver better, more transparent outcomes for the people they serve.

Our role

The Engagement Manager is responsible for overseeing the delivery of projects across all Objective Products. This includes providing project assurance and governance where required, establishing long term programs of work leveraging excellent customer relationships, supporting customer success initiatives, and thinking beyond project scope to achieve great business outcomes for customers.

The Engagement Manager reports to Regional Services Director and does not have people management responsibilities.

A day in your role:
• Engagement Management - Deliver projects in line with Objective’s methodology, applying strong governance and controls to ensure successful, low-risk outcomes. Leads engagements and contributes at Steering Committee level.

• Customer Referenceability - Build trusted, long-term relationships with customers, driving value and ensuring sites become strong advocates of Objective’s solutions.

• Project Outcomes- Ensure delivery on time, within budget, and to quality standards through disciplined execution and adherence to approval frameworks.

• Stakeholder Management - Act as the primary escalation point, managing senior stakeholders and aligning customer and delivery teams. Represents projects in governance forums and executive updates.

• Risk Management - Identify, manage, and mitigate risks proactively. Maintains risk registers and escalates where required to protect project success and reputation.

• Internal Governance - Lead governance forums, secures approvals, manages escalations, and provides regular updates on progress, risks, and financial performance.

• Leadership - Lead project teams and governance groups, setting direction, priorities, and ensuring effective delivery.

• Global Practice Contribution - Drive continuous improvement through knowledge sharing, mentoring, and development of best practices, tools, and reusable assets.

• Bid & Sales Support - Support business growth through proposals, shaping delivery approaches, estimating scope, and contributing to commercial strategy.

• Utilisation - Maintain a personal billable utilisation target aligned with Regional Services Director expectations.

Your skills, experience and beyond: :
• Strong experience in project and program management, with deep expertise in governance, delivery frameworks, and implementation methodologies. Proven ability to manage timelines, resources, and budgets across multiple projects.

• Solid understanding of the software development lifecycle, system architectures, and emerging technologies, with awareness of industry trends.

• Strong commercial acumen, with sound knowledge of governance, risk mitigation, project financials, and pricing.

• Proven ability to build and maintain trusted customer relationships, effectively manage escalations, and identify opportunities to drive growth and value.

If you do not tick every box, do not let that stop you. We value potential, learning agility, and diverse perspectives just as much as experience, and we encourage you to apply.

At Objective, we recognise and celebrate our diverse team as pivotal to our strong employee engagement and our high-performing culture, underpinned by Our Values.

We are an equal opportunity employer. We do not discriminate based on any protected characteristics or on any other basis prohibited by applicable laws in the regions where we operate.

To ensure a positive experience, please inform our Talent Team of any adjustments or accommodations you may require during the recruitment process, so we can support you effectively.