Engagement Manager

Who we are

Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. We’re honoured to be recognized as a Leader in the first-ever Forrester Wave™: Revenue Enablement Platforms, Q3 2024!

Job Snapshot

As an Engagement Manager, you’ll drive the end-to-end delivery and business success of Mindtickle solutions by combining products and services to meet client goals. Partnering with the Client Partner, you'll co-own account success - focusing on delivery, solutioning, value realization, and growth. You will coordinate and work closely with internal teams (Professional Services, Tech Support, Field Engineering, and others) to ensure seamless implementation, adoption, and ongoing support. Ideal candidates bring deep technical expertise and business acumen, with backgrounds in SaaS, tech consulting, or IT delivery.

What’s in it for you?:
• Customer Lifecycle Management
• Customer Onboarding: Along with the CP, drive kickoff calls and ensure smooth handover from pre-sales. Align on goals, success metrics, and define the path to value.
• Initial Implementation: Own End-to-end deployment; on a need basis, align with Professional Services and other services teams to deliver timely, high-quality deployments. Act as the customer's internal advocate to drive solution adoption and lay the foundation for long-term success.
• Ongoing Deployments: Lead and manage the complete project lifecycle for client’s ongoing launches, including, initial planning, detailed discovery and a building a plan for the solution. Drive standard rollouts on an ongoing basis.
• Issue Resolution & Support: Proactively own and provide technical / product related support to customers. For complex issues (on a need basis), Coordinate with support, product, and dev teams to resolve issues quickly, provide proactive guidance, and drive continuous improvement.

• Client Relationship Management
• Partner with the Client Partner (CP) as the primary client contact. Join key meetings (e.g., roadmap reviews, QBRs) to build trust and ensure alignment on needs
• Discovery & Needs Mapping: Lead discovery sessions to uncover executive priorities and translate them into actionable problem statements and solutions
• Adoption & Health Monitoring: Conduct admin sessions, demo new features, recommend tech configurations, and proactively identify adoption risks through usage and health reviews.

• Internal Project Management
• Project Management: Drive cross-functional execution to deliver projects on time and to spec. Own and update the client’s Mutual Success Plan.
• Solutioning & Delivery: Define requirements and ensure seamless integration and delivery by collaborating with the client and internal tech teams.
• Customer Feedback: Channel feedback to product and services teams; support roadmap communication.
• Stakeholder Communication: Share regular updates, reports, and presentations with clients and internal stakeholders.

We’d love to hear from you, if you::
• Technical Expertise
• Deep experience in technical delivery, system architecture, configuration workflows, SSO, and sandbox/live environments.
• Knowledge of CRM, BI, LMS, HRIS, CI, and data integration across platforms.
• Comfortable interpreting release notes, diagrams, and handling async/sync system challenges.
• Familiarity with AI tools for day-to-day productivity.

• Business & Executional Skills
• Ability to engage with clients to uncover business challenges, translate them into product-driven solutions, and design scalable implementation approaches.
• Strong grasp of client business needs, value realization, and strategic alignment.
• Data-driven decision-making; ability to track performance and drive insights.
• Proven project/program management in cross-functional setups.
• Strong analytical and problem-solving skills
• Strong client-facing communication, relationship-building, and presentation skills.
• Collaborative mindset to work with CPs, Product, and Support on escalations or bugs.

• Other Requirements
• 6+ years in tech consulting, Professional Services, SaaS delivery, or IT engagement roles.
• Bachelor’s in Computer Science or related field; MBA/advanced degree is a plus.
• Strong exposure to SaaS, CRM, and sales enablement tools.
• Based in Pune / Bangalore (or willing to relocate); willing to travel for key client engagements.
Success Metrics
• Deployment success rate
• Feature adoption velocity
• Implementation Turnaround Time (TAT)
• Product adoption / Monthly Active Users (MAU) / Customer Health Score
• MSP Engagement Score
• Retention Metrics - GRR, NRR

Our culture & accolades

As an organization, it’s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks and many opportunities for growth.

Our culture reflects our employee's globally diverse backgrounds along with our commitment to our customers, and each other, and a passion for excellence. We live up to our values, DAB, Delight your customers, Act as a Founder, and Better Together.

Mindtickle is proud to be an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work - In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.