Energy Service Delivery Manager

About Woven by Toyota
Woven by Toyota is enabling Toyota’s once-in-a-century transformation into a mobility company. Inspired by a legacy of innovating for the benefit of others, our mission is to challenge the current state of mobility through human-centric innovation — expanding what “mobility” means and how it serves society.

Our work centers on four pillars: AD/ADAS, our autonomous driving and advanced driver assist technologies; Arene, our software development platform for software-defined vehicles; Woven City, a test course for mobility; and Cloud & AI, the digital infrastructure powering our collaborative foundation. Business-critical functions empower these teams to execute, and together, we’re working toward one bold goal: a world with zero accidents and enhanced well-being for all.

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TEAM
Toyota is redefining what it means to move. We're challenging the current state of mobility by enhancing the movement of people, goods, information and energy. Centered around three core concepts - A Living Laboratory™, Human-Centered, and Ever Evolving City™ - Woven City serves as a test course for mobility to fulfill our purpose of well-being for all.

We do this by bringing together a diverse community of people with a shared passion for the future of mobility to co-create, develop and refine innovative products and services. This cross-section of social infrastructure, mobility, and people provides a unique opportunity for inventors, residents and visitors to interact seamlessly with new technologies throughout daily life in an environment that emulates a real city.

This team, composed of specialists in the power business, software development and new business development, is responsible for planning and launching new energy management services for EV owners. This work supports Toyota's transformation into a "Mobility Company" by collaborating with Woven City's in-house power operations team and other relevant departments within Toyota Motor Corporation.

You will report to the Lead of Product Management Energy.

For more information about Woven City, please visit: https://www.woven-city.global/

WHO ARE WE LOOKING FOR?
As the Energy Service Delivery Manager, you will own the end‑to‑end sales & service operations of the product our team is developing, with a focus on coordinating multiple stakeholders (dealers, contractors, OEMs, internal teams) and driving scalable, high‑quality operations.
You will make sure that what we sell and deliver to customers is operationally feasible, technically sound, and economically attractive, and that the overall experience for dealers and end‑customers continuously improves.

We are looking for someone with strong operations / project management experience who can:
　　　・Design and standardize workflows and SOPs in an ambiguous, fast‑changing environment
　　　・Lead cross‑functional coordination to ensure smooth delivery and resolution of issues
　　　・Build trust and alignment across non‑technical and technical stakeholders
　　　・Use data and feedback from the field to continuously improve the way we work

You do not need to be a deep electrical design expert, but you should have enough understanding of residential energy equipment (e.g., solar PV, V2H, home batteries) – or the ability to ramp up quickly – to work effectively with contractors and to review technical and commercial proposals.

RESPONSIBILITIES:
• Own day‑to‑day operations for the product, from pre‑sales support through post‑installation follow‑up, ensuring proposals and delivered solutions meet customer needs
• Define and track key operational KPIs (e.g., lead‑to‑install cycle time, quotation accuracy, re‑work rates, incident volume) and drive continuous improvement initiatives based on data and field feedback
• Review and challenge contractors’ quotations from technical and economic perspectives, balancing customer value, feasibility, and profitability
• Lead responses to complex customer and dealer escalations, coordinate with internal teams and external partners, and ensure clear, timely communication and structured problem solving
• Design, implement, and maintain standard operating procedures (SOPs) and guidelines to standardize workflows, improve quality, and reduce operational risk
• Build and maintain a knowledge base (best practices, incident learnings, FAQs, standard configurations) and integrate learnings into SOPs, training, and tools
• Spend 10–20% of your time visiting customer and dealer sites to monitor and inspect works, understand real‑world constraints, and build relationships with field stakeholders
• Allocate 5–10% of your time to administrative tasks such as documentation and reporting

MINIMUM QUALIFICATIONS:
• Bachelor's degree or higher
• 7+ years of professional experience in operations, service delivery, or sales operations in energy, construction, mobility, or other infrastructure‑related industries
• Experience working with external partners such as installers, construction companies, dealers, or OEMs, including handling complex stakeholder relations and escalations
• Demonstrated ability to design, standardize, and improve operational processes / SOPs and to implement changes in the field
• Basic technical knowledge in residential energy equipment (e.g., solar PV, V2H, home batteries) or the ability to learn quickly, sufficient to review proposals with contractors and to identify major technical risks
• Business-level proficiency in Japanese. Conversational proficiency in English

NICE TO HAVES:
• Hands-on experience with installation or operations of residential energy equipment (solar PV, V2H, home batteries, HEMS, etc.)
• Certifications or demonstrable knowledge related to electrical systems or energy equipment (e.g., licensed electricians, understanding of relevant codes / standards, etc)
• Experience in operations management in related industries (sales operations, field operations, technical operations etc.), especially in environments with a dealer / partner network
• Experience working in large organizations in Japan and navigating internal processes and governance
• Experience in new business environments, where you helped build operational structures, KPIs, and processes from scratch
• Familiarity with EVs, HEMS, and power / electricity business models

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Important Points
・All interviews will be arranged via Google Meet, unless otherwise stated.
・The same job descriptions are available in both English and Japanese; therefore, we kindly ask that you apply to only one version.
・We kindly request that you submit your resume in English, if possible. However, Japanese resumes are also acceptable. Please note that, depending on the English proficiency requirements of the role, we may request an English version of your resume later in the process.

WHAT WE OFFER
・Competitive Salary - Based on experience
・Work Hours - Flexible working time
・Paid Holiday - 20 days per year (prorated)
・Sick Leave - 6 days per year (prorated)
・Holiday - Sat & Sun, Japanese National Holidays, and other days defined by our company
・Japanese Social Insurance - Health Insurance, Pension, Workers’ Comp, and Unemployment Insurance, Long-term care insurance
・Housing Allowance
・Retirement Benefits
・Rental Cars Support
・In-house Training Program (software study/language study)

Our Commitment
・We are an equal opportunity employer and value diversity.
・Any information we receive from you will be used only in the hiring and onboarding process. Please see our privacy notice for more details.