End User Support Specialist

End User Support Specialist

Company:

Tapestry - G0G

Tapestry Solutions, A Boeing Company, brings over 30 years of industry experience designing, implementing, training, and supporting high-quality, cost-effective information technology and business intelligence solutions. With a dedicated team of approximately 500 professionals, we proudly serve 75 defense, commercial, and government clients across more than 50 U.S. locations and 9 countries worldwide.

As a trusted partner, our employees embody our core values by consistently delivering excellence, taking full ownership, and developing innovative solutions that enable critical missions and ensure the safety of our global customers and team members. Joining Tapestry Solutions means enjoying the best of both worlds: access to the vast resources of Boeing combined with the agility and people-focused, family-oriented culture of a small business where your contributions truly matter.

Tapestry Solutions, a part of Boeing Global Services BGS, is seeking an End User Support Specialist in San Luis Obispo, CA.

Position Responsibilities:

• Support desktop hardware and virtual machines
• Provide program engineering and productivity application support
• Perform CVE and POAM remediation activities
• Perform Domain account manage and access management
• Conduct basic network troubleshooting
• Assist with planning and perform execution of upgrades to hardware and software
• Respond/triage help desk enquiries for OS, applications, and environment access/network issues
• Support onsite and virtual employees

Basic Qualifications (Required Skills/Experience):

• Ability to obtain U.S. Secret Security Clearance
• Current CompTIA Security+ Certification

Preferred Qualifications (Desired Skills/Experience):

• Experience with Exchange user management
• Experience with end user Virtual machine technologies
• Experience with Linux
• Experience with desktop image capturing and deployment

Drug Free Workplace:

We are a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

We strive to deliver a total rewards package that will attract, engage and retain the top talent.  Elements of this package include competitive base pay and variable compensation opportunities. 

We also provide eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.  

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location and date of hire.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary base pay range $73,500 - $85,000

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 1 (United States of America)

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